Troubleshooting the iGP Manager app

This article outlines troubleshooting steps players can try to resolve a problem on their own for the iGP Manager app.

For iOS devices:

Re-install the app
Restart your device
Log into your iGP Manager account in the app, visit your account's settings, then tap the dark gray 'Clear cache' button
Use the app with Wi-Fi if using mobile data (and vice-versa)
Use the app with a different Wi-Fi connection
Use a different device to determine if the issue can be isolated

For Android devices:

Re-install the app
Restart your device
Open your device's application manager and find the iGP Manager app in the list of installed apps and clear the app's cache and app data
Log into your iGP Manager account in the app, visit your account's settings, then tap the dark gray 'Clear cache' button
Use the app with Wi-Fi if using mobile data (and vice-versa)
Use the app with a different Wi-Fi connection
Use a different device to determine if the issue can be isolated

If a problem you're experiencing is not resolved by any of these steps, please submit a request for assistance by visiting the Help page at the bottom of the side menu and opening the Help & Support tab.