Jack Basford medal 5549 
CEO & CTO 6 years 324 days ago
Apologies for the situation and our late response on the forum. It was "all hands on deck" behind the scenes to get the races run - we ran most of them manually while identifying what had occurred within the service. Unfortunately a key server responsible for processing races had a fault. We are investigating that fault and ways to prevent this from happening in future.
For most leagues, the consequences of what happened was races starting late and posting results late.
Carl White medal 5000 6 years 324 days ago
Our league suffered from the late results but now it is showing that the next race is the one we just did. Due to the same server problem? And will it rectify itself?
Yunus Unia Blunion medal 5411 6 years 324 days ago
Hi Carl, I'll check with Jack about this. He's clocked out for the day now, so the soonest answer may come tomorrow morning.
Graham B medal 5000 6 years 324 days ago
Hi, my pro race didn't even start. Will this race be re run or be missed and we'll move onto the last race?
Jack Basford medal 5549 CEO & CTO 6 years 324 days ago
A bunch of 9pm races were postponed to the next calendar slot. We prefer to postpone leagues rather than individual races so the whole league got postponed in each case, even if only one tier had not run from 9pm. This keeps the schedule in sync across all the tiers. Carl, yours was one of them. Although it had already run in your case, it was wiped and set to re-run in the next slot. Sorry for any inconvenience this may have caused.
Shaun Hensby medal 5356 6 years 324 days ago
Was our league the same? Hopefully Not!
Jack Basford medal 5549 CEO & CTO 6 years 324 days ago
Hi Shaun, at a glance yes it appears so. As one of the 9pm races your race was likely reset and moved to the next calendar slot as a result of one or more tiers in the league not starting in the first place. The league would have been out of sync and somewhat broken to only move one tier, and you'd have had to wait an extra day at the end of the season for them to catch up before the next one could begin. As it stands the league should resume as normal.
You should have received a mail about this, if you did not then we will need to look in to that. You should not have had to find out what happened here. You should also have been given some complimentary Tokens (6). Did you receive them?
Carl White medal 5000 6 years 324 days ago
Thanks for your reply, gutted we have to race again as I finished 1,2 but hey ho. Keep up the good work. :-)
Shaun Hensby medal 5356 6 years 324 days ago
Thanks Jack. If you mean mail on the game then no I haven't received anything. If it's an email you mean, I haven't checked so not sure. Also haven't had the tokens you said about, neither has anybody else in the league as far as I'm aware, thanks.
Jack Basford medal 5549 CEO & CTO 6 years 324 days ago
Ah, I see what happened. The code gave those things (mail in-game, tokens) to people in the race that didn't run at all, then postponed the whole league. I think we'll need to change the way that works. Thanks for the information.
Shaun Hensby medal 5356 6 years 324 days ago
No worries. Are we all going to receive the tokens?
Carla Sta medal 4856 6 years 323 days ago
Hey guys, My elite tier are getting the race has finished message prior to race start...
Sandeep tiwary medal 5000 6 years 323 days ago
viewer showing
Smile Winner medal 5000 6 years 323 days ago
Sandeep
viewer showing
Our league (F1 Project) same problem... yesterday... and today again ...
Jack Basford medal 5549 CEO & CTO 6 years 323 days ago
The races should be going now. There seems to be some recurrence of what happened yesterday going on. We can handle it for the rest of the evening if it persists as we have some tools from yesterday we can use.
Smile Winner medal 5000 6 years 323 days ago
Race ok. Delay, but ok! tanks
Joao Pedro medal 5000 6 years 323 days ago
https://igpmanager.com/app/p=league&id=7530
Hi,
1 h ago we finished the season but the system didn't create a new one.
Can you help us please?
Jack Basford medal 5549 CEO & CTO 6 years 323 days ago
Some 7pm races started ~1 minute late (FYI in case you checked the viewer early).
Joao
1 h ago we finished the season but the system didn't create a new one.
Can you help us please?
The rookie race was late to start. The season will finish when it is over:
https://igpmanager.com/race/live.php?id=10842092 Joao Pedro medal 5000 6 years 323 days ago
Sorry, they don't tell me anything. Thank you!
Sandeep tiwary medal 5000 6 years 323 days ago
Jack
Some 7pm races started ~1 minute late (FYI in case you checked the viewer early).
Joao
1 h ago we finished the season but the system didn't create a new one.
Can you help us please?
The rookie race was late to start. The season will finish when it is over:
https://igpmanager.com/race/live.php?id=10842092
This is totally unfair
