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Tokens

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medal 5000
6 years 250 days ago
I have paid twice now for two lots of 40 tokens at £3.99 each and not received anything?? Can someone look into this for me please
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medal 4977 Moderator
6 years 250 days ago
A quote out of a thread from a manager with the same problem:
Yunus
Hi Jon, please e-mail support@igpgames.com providing the following information so I may award the Tokens manually:

1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

If your purchase was on iOS and your Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap 'View Apple ID'. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and attach them the e-mail to us.
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medal 5000
6 years 249 days ago
I have had exactly the same problem. Where would you like the screenshot mailed to?
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medal 5836
6 years 247 days ago
Closing this thread as both players have been responded to.
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