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In-App purchases will not be credited

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medal 5000
6 years 44 days ago
I wanted to make In App purchases, the purchases have been charged to me on the credit card account. However, the purchases were not credited in the game.
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medal 6038
6 years 44 days ago
Hi, sorry to hear that. Please e-mail support@igpgames.com providing the following information so you can be awarded the Tokens manually:

1) The receipt(s) you received via e-mail from Apple
2) The e-mail address for your iGP Manager account if there is one 
3) Your team name and league name

If your Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for.
8. E-mail the screenshot(s).
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medal 5853
6 years 44 days ago
I am closing this thread as it has been resolved.
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