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Tokens not recieved

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medal 5000
6 years 39 days ago
Made 3 separate purchases of tokens, on 2 different days. Apple store confirms my purchase, but i dont recieve any tokens. Money is also withdrawed from my account.
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medal 5947
6 years 39 days ago

Hi, sorry to hear that. Please e-mail support@igpgames.com providing the following information so you can be awarded the Tokens manually:

1) The receipt(s) you received via e-mail from Apple
2) The e-mail address for your iGP Manager account if there is one 
3) Your team name and league name

If your Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for.
8. E-mail the screenshot(s).
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medal 5780
6 years 38 days ago
Closing the thread as it has been resolved. :)
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