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Forums > Global Forums (English) > Help & Support

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Account stuck in race

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Troy Zivkov medal 5000
7 years 213 days ago Translate
My account is stuck in a live race event that ended over 12 hours ago can anyone help me?
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Yunus Unia Blunion medal 5000 Head of Support
7 years 213 days ago
Hi Troy, are you still having this problem? If you are using the app, please end the app's background process and load it again.
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Troy Zivkov medal 5000
7 years 213 days ago
Yes I am , im using the browser version.
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José Trujillo medal 5015
7 years 211 days ago
Hey, Troy, I need a couple of facts about your account. If possible the race id. But I need to know primarily whether you use app or a browser.
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Yunus Unia Blunion medal 5000 Head of Support
7 years 211 days ago
Troy, I have logged in as you and haven't had any problems. Please delete the cache in your browser and make sure your time zone on the computer and your account's settings are both correct.
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