2D page loads up as a Blank Black Screen

Hey guys

Anyone else have this problem or know how to fix it?

When i load up the 2D screen, i get to the point where it says "CONNECTING..." then it just freezes turns into a blank black screen. My mouse pointer still works as i hover over where the controls should be.

any ideas??

cheers

Which os do you use? Which browser?
try to update java and clear the browser cache.

Ive tried clearing everything,
I use Google Chrome, but tried it with IE too. both the same outcome.

Updated Java, still the same

Anything installed on your computer between the race before and this?

Does this happen consistently or is it a problem that only just appeared?

all the races are not open atm, i dont know if its related

Happens all the time buddy, I load it up and it get to the CONNECTING..... but stays at that. You can move ya mouse around and the pointer changes as you move over the options.... ie "pit" "tyres" but i cant see anything. 

If you move away from the page, ie minimise it and open it again the CONNECTING.... goes and your left with just a blank page! 

nope, nothing! 

How long does it take usually for the 2D engine to load? 

That sounds more like your pc doesn't support java / flash.
That happens on my iPad too. But that is normal.
Do you have Administrator rights? It would help if you could post your java console log.

I see that on my iPad 2 as well and we know that apple doesn't support java / flash on mobile devices.

I'll upload my console as soon as i can.

How do you do that then? Cant find the Java Icon?! its not at the bottom of the screen.

What OS are you running? pretty sure the java icon should appear as soon as its running

http://www.java.com/en/download/installed.jsp

Check the above link it out will tell you if Java is installed correctly & what version you have [Your Java version: Version 6 Update 31] But it appears there is an update available to Version 7 Update 4

There is also a different Java version available for IE & Chrome/Firefox see the link below for a thread with links to them all as well
http://igpmanager.com/play/?url=forum-thread/1195

ok im currently looking at my Java Console and its stuck on Downloading Track Image!! 

Surely its not that big a file??

Thanks Giles,

What kind of internet connection do you have?  Are you connected wirelessly at any point?  Are there any "unusual" security constraints on your network.  E.g. are you connecting from an office network?

The images are fairly large, but no bigger than 2MB if I remember correctly so they really shouldn't be taking long to download unless you're on a very poor connection.  For that matter, what's the longest time you have waited for the viewer to load, roughly?

Broadband, BT basic package. Wireless. 

No unusual security constraints, im at home.

Ive waited for quite a while, if i leave the pop up screen look at another screen then come back to find that the "CONNECTING...." text has disapeared to leave a blank screen. If i move my mouse about the pointer changes as if there is something to press, probably the in game options like Tyres, Pit, in game chat etc. But nothing is visable.

PROBLEM SOLVED!!!!!

had to restore my laptop to factory settings ;)

I have this problem on 3 different computers. The 2D Viewer only works on one machine for me, which is very annoying. Is this an issue that is being looked at? I see from the forum that multiple people have had this problem and there appears to be no clear indication of how to fix it or what particular browser and or firewall settings may or may not have to be set. I noticed many of the threads reporting this issue have been deleted.

Race viewer not working here on two different browsers will all up-to date java installed also.

Can anyone help?