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Service interruption (21 July 00:20 GMT)

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Jack Basford medal 6098 CEO & CTO
6 years 127 days ago
We are monitoring an ongoing situation which appears related to connectivity problems at our server provider's datacenter.

We are aware that this has stopped many races in their tracks and will try to get them back online ASAP.
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Wilson C medal 5000
6 years 127 days ago
During the race today, server went down 

https://igpmanager.com/app/p=league&id=63320

Can you cancel this race and replay it tomorrow?

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Jean Pierre Soares medal 5000
6 years 127 days ago
The League i play only one people get Lucky nas can log. We all want a re race on Mônaco, because more than 20 cant load the race. We are all struck in infinite connection
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Julián Fabbiano medal 5000
6 years 127 days ago
Hello Jack

in our schedule 22.00hs Argentina there was a race but none could enter.

 I have the managers in flames because due to the rain, they spent tokens in configuration, added to that they could not see the race live, they lost money, points and reputation.

 How can we solve this issue?


 Thank you very much!!

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Ali El-morssy medal 5000
6 years 126 days ago
Could this be causing connection issues for some of us also?  Reason why I ask is that ever since the upate, I am having really bad connection issues whereby the race will freeze for 20 seconds consistently and has made it unplayable.
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Jack Basford medal 6098 CEO & CTO
6 years 126 days ago
I have rescheduled the races mentioned in this thread to re-run in the next calendar slot. All transactions, reputation etc. relating to this race will have been undone in the process.
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Mauro Cavagni medal 5000
6 years 126 days ago
For me and others players it was not possible to follow the last race (error 3)
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Jack Basford medal 6098 CEO & CTO
6 years 126 days ago
Hi Mauro, it may have been just the server your race was on. Nobody else in the service has mentioned any issues.

Would you like the race to re-run in the next calendar slot?
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Jean Pierre Soares medal 5000
6 years 126 days ago
Thank you Jack, you rock
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Stefano Patania medal 5000
6 years 126 days ago (edited 6 years 126 days ago)
Hi, I'm the Italian League organizer. The participants in the PRO category had problems accessing the race, but the other 32 participants (Rookie and Elite) regularly ran the race. So I ask you to wait for MIE indications before proceeding with the cancellation of the race, because it is the democratic principle to decide first among ALL the members of the championship. Thank you!

P.S. I refer to the post by Mauro Cavagni. I ask you to wait for my directions!

Is it possible to repeat the race only for the PRO and not for Rookie and Elite?
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Jack Basford medal 6098 CEO & CTO
6 years 126 days ago (edited 6 years 126 days ago)
Hi Stefano, I was mistaken and thought that Mauro was the host. It is a mistake, and our normal policy is to respond only to requests from league hosts. You'll have to forgive me, I was working until 2am last night on this problem and I am very tired today on what should be my weekend / time off.

It is easier if I re-run all three tiers so that the calendar does not go out of sync. Does that work for you? so Rookie, Pro and Elite can all re-run this race in the next slot and all spending on this race will be refunded.
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Stefano Patania medal 5000
6 years 126 days ago
Jack
Hi Stefano, I was mistaken and thought that Mauro was the host. It is a mistake, and our normal policy is to respond only to requests from league hosts. You'll have to forgive me, I was working until 2am last night on this problem and I am very tired today on what should be my weekend / time off.

It is easier if I re-run all three tiers so that the calendar does not go out of sync. Does that work for you? so Rookie, Pro and Elite can all re-run this race in the next slot and all spending on this race will be refunded.


Jack we decided NOT TO REPEAT the race. Everything REMAINS AS IT IS.
Thanks for your attention and really sorry for the trouble!


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John Doe medal 5017
6 years 126 days ago

Yesterday, lots of managers were pushing and the race got stuck for 20 laps. Could you please either re-run or skip Spain iGP?

League url: https://igpmanager.com/app/p=league&id=1187

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