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Service interruption (18 Aug 2018 at 11:00 GMT)

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Jack Basford medal 6098 CEO & CTO
6 years 98 days ago (edited 6 years 98 days ago)
We are investigating ongoing issues with a couple of servers in the service.

UPDATE 11:20 GMT: The issue is a network router error with our service provider and out of our control. We can postpone or skip races upon request but we cannot do anything to rectify the error. It is in their hands.

UPDATE 11:40 GMT: Our server provider has now released the following fault report:
Type:
Fault report

Categories:
Network
Start:
August 18, 2018 12:55:00 PM CEST
End:
Unknown
Description:
We are currently experiencing a fault on our router fsn1-dc4-ex9k1. Our technicians are working hard on analyzing the cause of the interruption in order to solve the issue.

Please bear with us. As soon as more information is available, we shall inform you via this website.

We apologize for any inconvenience. Thank you for your understanding.

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Mar Gar medal 5000
6 years 98 days ago
Jack
We are investigating ongoing issues with a couple of servers in the service.

UPDATE 11:20 GMT: The issue is a network router error with our service provider and out of our control. We can postpone or skip races upon request but we cannot do anything to rectify the error. It is in their hands.



Then postpone it Pls. Thx very much :-).
Sry :(
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Jack Basford medal 6098 CEO & CTO
6 years 98 days ago
I can see that a bunch of races that were completing around the time of this issue have now restarted. I can only apologise and offer the same help in this scenarios (skip or postpone the race).
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Mar Gar medal 5000
6 years 98 days ago (edited 6 years 98 days ago)
Jack
I can see that a bunch of races that were completing around the time of this issue have now restarted. I can only apologise and offer the same help in this scenarios (skip or postpone the race).



Race startet, thx :-). The question is write on race chat.

EDIT:
Better is to postpone (end of season?) the race. Fairplay for the other Manager.
Thx :-).
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Jack Basford medal 6098 CEO & CTO
6 years 98 days ago
I will need the final decision from your league host (Aaron). Just let me know and then we will wipe the new season that has been generated and re-run the final race.

It's extra difficult to handle this when it's the end of a season, because likely only one tier in your league was affected and not all, and the new season has been generated and championships awarded etc.

In fact, it's much easier to leave it be and let the results stand. That's by far the easiest solution, but if you want we can re-run it too.
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Mar Gar medal 5000
6 years 98 days ago
Jack
I will need the final decision from your league host (Aaron). Just let me know and then we will wipe the new season that has been generated and re-run the final race.

It's extra difficult to handle this when it's the end of a season, because likely only one tier in your league was affected and not all, and the new season has been generated and championships awarded etc.

In fact, it's much easier to leave it be and let the results stand. That's by far the easiest solution, but if you want we can re-run it too.


The league leader is currently very rarely online. He will read it as soon as he has time again.
Thx for all Update :-)

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Jack Basford medal 6098 CEO & CTO
6 years 98 days ago
I see you have started racing the next season... In my opinion we cannot go back and re-run Abu Dhabi, it is too much hassle now, and if the host doesn't login for a few days you will be half-way through the season before anything happens. The only option is to leave it as it is, unfortunately. It's not really possible to reverse the results either, given the season has concluded.
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Rik Sinnige medal 5000
6 years 97 days ago
What about our Monaco iGP?
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Brijesh Singh medal 5000
6 years 97 days ago
Our race froze at last lap it's Bahrain gp 
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Sander Dijkman medal 5000
6 years 97 days ago
We can't even enter the server in our league.

Our race started at 19.30 u (CEST)
Race will be almost over by now. What will happens with the results and racepoints?

server:

League der Lage Landen

MTWTFSS at 19:00
100% race distance igp-car 2 cars per team 2.0x race speed
RookieProElite
Teams118
Reputation500050005068
See league



please let us know!
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Dirk Ludwig medal 5000
6 years 97 days ago


    Our race also is frozen. The race has not finished. There is no result. If you try to come back into the race, Server does not load. I also can't do anything on the starting site. Can not prepare my car for the next race or training my drivers.


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Aaron Salomon medal 5000
6 years 97 days ago
Hello, 
it's all right with us. We did not like the fact that race started later but most of us were not online that day. So the race does not have to be repeated.
Thank you for everything!
Best Regards 
Aaron
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José Trujillo medal 6083 Community Manager
6 years 97 days ago
Please, in order to make the work easier for the developers, comment on the following topic the ones you ask for rerun (only hosts).

 THIS TOPIC 
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