Andrew Higgins medal 5000 5 years 266 days ago (edited 5 years 266 days ago)
Hi i race in active class gp and multiple times this season I have not been able to join the race at the start by the time I have got in my tyres are overheated and the race has been lost
This costs me sponsorship money and points I have put my own money into this to try and make this up
jerry alberti medal 5000 5 years 266 days ago
Our race from 21.00 is not starting
Taz Devil medal 5001 5 years 266 days ago
Same with ours no go to race button is showing
Gert Rose medal 5774 Super Mod 5 years 266 days ago
our race is supposed to start now, but when we try to connect, it says "race is finished". Also qualifying results were not yet available before joining the race.
https://igpmanager.com/race/live.php?id=19226458 Gert Rose medal 5774 Super Mod 5 years 266 days ago
just made a similar thread. We have the same problem. We get "race is finished".
jerry alberti medal 5000 5 years 266 days ago
Now it says race has finished
José Trujillo medal 4933 
Community Manager 5 years 266 days ago
Reported to the developer team.
EDIT: Merging in this topic all the related issues.
Jack Basford medal 5073 CEO & CTO 5 years 266 days ago
The races started late? I will check if any maintenance was going on around this time. I know work has been going on around the servers to prepare for the migration but nothing I was notified of should have been going on at this time.
Gert Rose medal 5774 Super Mod 5 years 266 days ago
We got in about 5 minutes past the hour. Race was at 3rd lap then.
Jack Basford medal 5073 CEO & CTO 5 years 266 days ago
Gert
We got in about 5 minutes past the hour. Race was at 3rd lap then.
Out of interest, can you walk me through how you tried to join the race and from what time and for how long? E.g. if you started trying to connect at 2 minutes to the hour, kept trying until 3 minutes past, then re-started the app and tried again at 5 minutes past and got in.
Chris Albrecht medal 5000 5 years 266 days ago
I was also in Gert's race. The join race button didn't show until 1-2 minutes before the scheduled start. I tried almost continuously until it worked, as Gert said, about 5 minutes after the scheduled start time, and we were on lap 3. I would just close the race browser window and click "join race" again.
jerry alberti medal 5000 5 years 266 days ago
Next race showed up 10 min before 2100, then go to race didnt pup up until 2100. Then it totally disappeared, came back with go to race at 2101 saying race had finished until 21.05 when i could enter.
Jack Basford medal 5073 CEO & CTO 5 years 266 days ago
I've identified the cause, now just need to get to the bottom of why this is happening. The good news is I can perform some manual intervention even with the current situation to stop it happening again.
Thanks for reporting it, you've saved the next few races the same problem.
Gert Rose medal 5774 Super Mod 5 years 266 days ago
I was playing from pc, but others in my league from the app, and this showed similar behaviour.
- at 10 to the hour, "next race" got locked, as normal
- I was regularly checking the "next race" to look at qualifying results, at 2 minutes to the hour these results were still not available, for all tiers.
- at 2 minutes to the hour, the "go to race" button was still not available.
- also the "live" button in the race list in "competition" was not there yet, this button is usually available much sooner than "go to race".
- around the hour, "go to race" became available and viewer loaded at normal speed, but after loading the viewer, it said that the race was finished.
- I closed and reloaded several times, let's say once per minute, with same result
- around 5 minutes past the hour, we got into the race, race was at 3rd lap at that moment.
Jack Basford medal 5073 CEO & CTO 5 years 266 days ago
Some races at this hour may start 2 minutes late. Apologies for the delays this evening.
