Serhiy Shandyba medal 5000 6 years 42 days ago
Hello guys,
I have purchased tokens yesterday and did not received them.
I have sent the email as instructed here: https://igpmanager.com/forum-thread/12395
Auto-reply told me that it may take some time to process the request, but more than 24 hours have passed.
Could you let me know the average ETA for those requests?
And is it possible to speed up the process a bit as I am sitting with 0 tokens now and don't want to submit another purchase before the issue is solved?
José Trujillo medal 6083 
Community Manager 6 years 41 days ago
Hello, Serhiy
I am very sorry that you are suffering this error, please tell me your email so I can share it with the support team and give priority to your incident.
Serhiy Shandyba medal 5000 6 years 41 days ago
Hello Jose,
Thank you for your concern.
The email was sent from address - s4lifes@gmail.com
Request #1438 in your system.
Looking forward for the updates
José Trujillo medal 6083 Community Manager 6 years 41 days ago
Hello,
I have already answered the ticket, I hope the answer is to your liking, I am very sorry for the inconvenience.
Serhiy Shandyba medal 5000 6 years 41 days ago
Dear Jose & M S,
Really appreciate your help.
The issue is resolved.
