no sound in race today

Gio Vanilla
5 years 140 days ago (edited 5 years 140 days ago)

What did you try to do?
have sound

What happened instead?
no sound

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
WIN10

Which browser did you experience the problem in?
Mozilla & also Chrome

Can the bug be reproduced?
yes

I have the same problem (0)

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Gary Collyer
5 years 140 days ago

What did you try to do?
reload

What happened instead?
same problem

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
windows 7

Which browser did you experience the problem in?
chrome

Can the bug be reproduced?
yes

Several players reported same problem on race chat.
But it was fine on ios App.
Viewer took longer to load also.

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Gert Rose Super Mod
5 years 140 days ago

Hi Gary,
Do you still have the viewer open? Can you check in the url if you are using live.php or beta.php?
This is a known issue in the current beta viewer.

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Gary Collyer
5 years 140 days ago

sorry my race finished earlier, would spectating a race work to check?

EDIT = Checked it on spectate and says BETA.php

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Christian Konrath
5 years 140 days ago

same problem, PC-Win10-Chrome, NO SOUND today (other threat)

I make a reboot of PC - same

beta.php

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Christian Konrath
5 years 140 days ago

same problem, PC-Win10-Chrome
I make a reboot of PC - same

beta.php in url (not live.php)

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Jack Basford

CEO & CTO
5 years 140 days ago (edited 5 years 140 days ago)

Hi, we have identified that a lot of users were being served the wrong viewer. This has been corrected now. The reason was complicated - a default was set incorrectly in the settings page and it was enabling the beta viewer when users had saved preferences.

Please check by spectating a race and let us know if you are still seeing beta.php or live.php.

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Gert Rose Super Mod
5 years 140 days ago

I've reported this to the devs.
Gianfranco, do you also see beta.php in the viewer url or are you using live.php?

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Jack Basford

CEO & CTO
5 years 140 days ago

I have merged the two threads on issues with the viewer. I believe they are both the same problem which should now be resolved (see my post above).

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Gio Vanilla
5 years 140 days ago

Gert

I've reported this to the devs.
Gianfranco, do you also see beta.php in the viewer url or are you using live.php?

I've just looked at a race (spectate ) and it said live

but sound is back here so I guess you guys solved it allready. nice !