Steve Hill medal 5000 5 years 327 days ago (edited 5 years 326 days ago)
What did you try to do?
Remove/Reinstall app
What happened instead?
Lost Account
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone X
What is the operating system?
iOS
What is the version number of the operating system?
IOS 12.1.2
Can the bug be reproduced?
If I remove again, yes
Is it possible to have my account re-instated?
Yunus Unia Blunion medal 5836 5 years 326 days ago
You should e-mail support@igpgames.com and I can assist you via e-mail. Please provide the name for your account, team, and league when writing to us.
Gert Rose medal 5013 Super Mod 5 years 326 days ago
Hi Steve,
This happens if you didn't link an email address and password to your account when creating it (you clicked "skip" during signup) and you didn't add that info later on also. In that case you have a device-only account and this info indeed gets lost when you delete and reinstall the app.
But no worries, support can help you :)
Please e-mail support@igpgames.com with the following information about your account:
Profile name
Team name
League name
As this is not a bug, I'll move this thread also to Help&Support.
Edit: darn... Yunus wrote a shorter answer and beat me by 3 minutes :D
