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medal 5000
5 years 36 days ago
What did you try to do?
Getting out of a screen

What happened instead?
You go into a screen say league

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 6

What is the operating system?
Android

What is the version number of the operating system?
3.36 up to date as I have to delete the app reset things.

Can the bug be reproduced?
Might be have had this now 6 times over 3/4 days

Additional comments:
You are trapped in the screen ur in it’s not the same screen each time. As said one has deleted the app each time to get rid of issue. Not a prob in playing the race mode.
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medal 5000
5 years 36 days ago
Since put thread out the issue has happened twice since. So on going dev team. 
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medal 6084 Super Mod
5 years 34 days ago
Hi Zee, version 3.37 has been released today for Android. iOS will see the update soon too as soon as Apple approves.
Can you upgrade and check if you still see the problem?
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medal 5000
5 years 34 days ago
Hi Gert . Updated and unfortunately - yes. I clicked home page and the GP logo goes so trapped on page. I just got out by choosing find  but then did it again on Cars and deleted app to reset. Now Zee Dolphin finding it tricky to play game. Even to log in to play . 
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medal 6084 Super Mod
5 years 34 days ago
What is your mobile phone model and OS type and version? In the initial post you say iPhone 6 with android, which is impossible. 
Can you record a video of what you see?
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medal 5000
5 years 34 days ago
iPhone 6 iOS . I am not computer tech but when u log out for example u choose the -x- and then it puts u into the Drivers market option and ur stuck there. Unless u delete app and start up again. This is what happens but can Another time is that you are on the page of - say transfers but the logo of GP - Top right has gone after you come back in from looking at a a TD or CD . Locked into page ditto to get out. As say the update has made NO difference at all. ☹️🧐. Happens on all mi accounts . Not just this one. 
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medal 6084 Super Mod
5 years 34 days ago
Hi Zee, I'm reporting this to the devs. Would you be able to make a video capture of what happens?
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medal 5000
5 years 33 days ago
Not really not that high up in tech knowledge but jut got a message when tryin to get a free part hey one of those rare things. - Can’t deliver unable to validate request. 
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medal 5289 CEO & CTO
5 years 33 days ago
Hi Zee, There is a version being reviewed by Apple as we speak, which we sent to them on Friday. We were made aware of some issues (yours are likely related) with the iOS version 3.36 almost immediately after public launch, which had not been apparent during testing.

Please upgrade to 3.37 as soon as it becomes available as I believe it will fix your issue. If not, then we will investigate further.
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medal 5000
5 years 33 days ago
My fingers are crossed - Jack . Thanks. 
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medal 5000
5 years 32 days ago
Jack have u any idea time for this from Apple. Pls as it’s getting / happening more and more. Like resetting deleting every 6 times u change page. Cheers. 
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medal 4915 Community Manager
5 years 22 days ago
Hi Zee

Is this still happening?

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medal 5000
5 years 21 days ago
Yes  Jose I have withdrawn from 2 leagues partly cos of it and integer reasons. 
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medal 5000
5 years 21 days ago
oops-  not integer but- other-. Tis frustrating to say the least.  But taking a break to see if u can sort out all these bugs, get some needed brownie points and earlier bed times. 
ps. It just happened again minutes before I write this - on my laptop when it locked you in a screen. Have a good weekend. 
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medal 4915 Community Manager
5 years 21 days ago
Hi,

Can you try to record the bug?
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medal 5000
5 years 20 days ago
My family plays the game on pc, phone(android) and tablet. They'll exhibit the same symptoms, but it's easy to solve by reloading the page on my pc and force closing the game on my phone and tablet. It works just as if nothing happened the next time around. 
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medal 5000
5 years 20 days ago
Hamlet- wish were so simple for me. Happens any time ur browsing through the title pages . You get trapped on a page . Only way to play on is delete app or go back to home page on laptop start again . Everything is crossed to sort out ASAP. Screen shot gone to devs as well. Enjoy ur racing. 👍
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medal 5000
5 years 19 days ago
Not really Jose as nothing to record. You just frozen on a page. So I sent a picture to Yunis and he is sending to the developers. 
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medal 5000
5 years 18 days ago
Wham are you able to sort this? Although one is enjoying the rest. 😂
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medal 5000
5 years 6 days ago
Jose / Yunis. This freezing on a page is still happening. Have sent you picture as requested - Yunis. Could you sorted this out pls. Happens on mobile or laptop. 🙏
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