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Forums > Global Forums (English) > Bugs

Solved
Lost my engines

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Andy Higgins medal 5000
5 years 74 days ago
What did you try to do?
Buy some engines on one team cos I thought I had none but I'm sure I bought 10 yesterday and on my other team I know u bought 10 but showing zero I bought 20 engines tonight but received none

What happened instead?
Nothing I lost 10 engines from 1 team and 10 plus 20 bought from my other team

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows 10

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
Probably

Additional comments:
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Kevin Bissell medal 5001 Super Mod
5 years 73 days ago
Hi Andy.

My normal response to this would be... "You made a mistake and bought parts instead of engines". But looking at your rep and the time you've been playing the game this seems unlikely unless, like me, you are prone to the odd senior moment!

It's an easy mistake to make so can you confirm you definitely purchased engines and not parts? How many tokens did your 20 engines cost?

If you're positive you bought engines I'll escalate to one of the iGP team who can view the details of your purchases.

Thanks
Kev.
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Ovih Sapiens medal 5264 SUPPORT AGENT
5 years 73 days ago
I agree with Kevin Bissell. Maybe you bought parts instead of engines. It has happened to me several times... 😕
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Andy Higgins medal 5000
5 years 73 days ago
No mate I had engines in 1 team there should of been 8 as I bought 10 the race before the other team I'm not sure but bought 10 it cost me 10 tokens then they didn't register so bought another 10 costing me 10 tokens and still I have no engines but both trams are showing 0 engines
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Andrew Higgins medal 5000
5 years 73 days ago

Andy
No mate I had engines in 1 team there should of been 8 as I bought 10 the race before the other team I'm not sure but bought 10 it cost me 10 tokens then they didn't register so bought another 10 costing me 10 tokens and still I have no engines but both trams are showing 0 engines



Spent 20 tokens altogether and still no engines 
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Yunus Unia Blunion medal 6000
5 years 72 days ago

andrew

Andy
No mate I had engines in 1 team there should of been 8 as I bought 10 the race before the other team I'm not sure but bought 10 it cost me 10 tokens then they didn't register so bought another 10 costing me 10 tokens and still I have no engines but both trams are showing 0 engines



Spent 20 tokens altogether and still no engines 


Hi Andy, I've reviewed your account history and on 19:23 GMT, you purchased 10 parts for 10 tokens, twice in the same minute.

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Andrew Higgins medal 5000
5 years 72 days ago
Ok thanks for getting back I'm sure I chose engines cos I went on the engine page and selected them 100 % sure but ok will buy some more
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