Sean O'Callaghan medal 5000 5 years 45 days ago (Last edited by
Sean O'Callaghan 5 years 45 days ago)
What did you try to do?
Open the App
What happened instead?
Instead of iGP Manager being in landscape as per usual, since the recent update my app opens (and is stuck) in portrait orientation
Did the problem happen while using wi-fi, mobile data, or both?
Mobile data
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Lenovo TB-X304F
What is the operating system?
Android
What is the version number of the operating system?
8.1.0
Can the bug be reproduced?
Every time I open the app since the last update
Additional comments:
Reduced screen size cut to incorrect orientation on screen
Sean O'Callaghan medal 5000 5 years 45 days ago
To be specific about this problem, when i open the app on my Tablet, it immediately orientates the screen to Portrait orientation. I have done all the usual fixes even uninstalled the app and re-installed it.
There is no difference if it turn the auto-rotate on of off on my device.
Hope a resolution can be found before tonight's race as it will hinder my ability to play on a much reduced screen size because of this issue.
Jack Basford medal 5073 
CEO & CTO 5 years 44 days ago
Hi Sean, we are investigating this now and will deploy a patch ASAP addressing it should we find the cause. Thanks for your report.
Sean O'Callaghan medal 5000 5 years 44 days ago
Thank you Jack for your timely response, really do appreciate it.
Regards
Sean
Jack Basford medal 5073 CEO & CTO 5 years 44 days ago
Can you confirm that you are using the latest version of the app? 3.39 on Android. We can't replicate it at the moment.
Peter Man medal 5000 5 years 44 days ago (Last edited by
Peter Man 5 years 44 days ago)
Have the same issue..I will re-install just now :)
Edit: Re-installed/updated to 3.39. Same issue as compared to 3.38
postimg.cc/XBppxFRb
Chat has also been a bit problematic. Once you have typed your message in, it will not send. Seems to show the smartphone default keys at the bottom, preventing send.
You can get around by exiting the game, and re-entering the game. But a little inconvenient.
Sean O'Callaghan medal 5000 5 years 44 days ago (Last edited by
Sean O'Callaghan 5 years 44 days ago)
Hiya Jack,
Yes, i can confirm that i have reinstalled the App since the Update came in, so i would be on the latest version of the App (3.39) as downloaded from the Play Store yesterday evening (26th March)
7pdate 1:
Peter, could you post the Type and Modle of your device so the Developers have full info on the issue.
Thanks for joining in on this topic
Update 2:
Jack, done further investigating, it seems to me that my Tablet has been forced to install the Mobile verson of the App instead of the version designed to run on the Tablet. Hope this is helpful.
José Trujillo medal 5000 Community Manager 5 years 44 days ago
I share your feedback with the dev team.
Sean O'Callaghan medal 5000 5 years 43 days ago
Just checking in to see if this problem has been identified and if a resolution will be imminent
José Trujillo medal 5000 Community Manager 5 years 42 days ago
Hello,
If you are having problems with the rotation, you will be invited to try versions of the application to find the bug and help the development team fix it.
Please fill in the following form and send it to jose@igpgames.com
• OS: Desktop/iOS/Android
• Mail linked to your App Store/Google Play account:
• Mail linked to your iGP Manager account:
Thank you!
Sean O'Callaghan medal 5000 5 years 42 days ago
Mail Sent Jose,
Thank you for your involvement.
Kind Regards
Sean
Sean O'Callaghan medal 5000 5 years 39 days ago
Hi Dev's
I have updated my app to the most recent version of the app 3.41 and the issues as highlighted above has remained unresolve.
Just providing you this information for the sake of full understanding.
Regards
Sean
Sean O'Callaghan medal 5000 5 years 35 days ago
Hi José, Jack n Dev Team,
I am just wondering is there sny progress/update on this issue or a resolution in sight.
I do understand over the last few days ye are flat out resolving server issues and everything else has dropped down the priority list, but an update would be appreciated.
Kind Regards
Sean
