Flavio Vicente medal 5000 11 years 338 days ago (edited 11 years 338 days ago)
Hi, my league is frozen, at least the professional group. When I go to the "home page", it shows the link to live race. The race should have happened 2 days ago, but it didn't start ( it should be the last race of the season, on december 4th), and the link to the live race is still there, frozen. My new season should be starting today, but we are still frozen in the last race...
Please help us!!
Andrew Wiseman medal 5000 11 years 337 days ago
See the helpdesk about this. Thanks.
Flavio Vicente medal 5000 11 years 337 days ago
I saw, thank you, Andrew!
Alin Costrasuc medal 5000 11 years 334 days ago
Our race
http://igpmanager.com/play/?url=race-launch/131997 has finished and it states it's still running. Can you please stop it ?
Eton Fed medal 5000 11 years 334 days ago
Sorry just got back online. Not sure what is going on there guys. I'll PM Jack
Pino Galota medal 5000 11 years 334 days ago
good evening, tonight after the race on
http://igpmanager.com/play/?url=league-info/814#tab1 my homepage has more updated and remains locked as if the race was still in progress.I tried to go out and redo the login but nothing has changed, even changing browser or pc is the same thing, can you help me?
Andrew Wiseman medal 5000 11 years 334 days ago
We have the data. The race did finish correctly, the results just didn't appear as normal for some reason. They should be up soon.
Jack Basford medal 5029 
CEO & CTO 11 years 334 days ago
The results should all be there now.
Pino Galota medal 5000 11 years 334 days ago
Thanks, now everything is OK
Dan Clegg medal 5000 11 years 334 days ago
http://race.igpmanager.com/?id=131797&view=2d
Only my 2nd race, and connection issues....
Youen Vyme medal 5000 11 years 334 days ago
The pro race in our league isn't finishing
Jack Basford medal 5029 CEO & CTO 11 years 334 days ago
"Youen
The pro race in our league isn't finishing
Should be done now, we're having a bit of a late night working on the underlying problem and hope to have it resolved soon.
In the meantime (hopefully not much longer) it may affect races intermittently.
David Blundell medal 5000 11 years 334 days ago
not just your race. still happening here too.
David B medal 5000 11 years 334 days ago
131797 is still frozen :(
Jose Grau-Cesani medal 5000 11 years 334 days ago (edited 11 years 334 days ago)
Mine is frozen too
http://race.igpmanager.com/?id=124440&view=2d
Jack Basford medal 5029 CEO & CTO 11 years 334 days ago
There are about 5 races that are stuck at the moment, we're aware of them and they will be postponed to the next available slot because they have been like that for a couple of hours now. They are all frozen in the pre-race state. The post-race freezes were easy to resolve by simply prompting the site to insert the data.
We've identified the weak link in the chain and are working to fix it. This may even be related to the simulator crashes of past weeks, at least I hope so because it would mean we've finally pinned that down too.
James Young medal 5000 11 years 334 days ago
Our league's Rookie race completed but the results aren't posting to the site.
http://igpmanager.com/play/?url=race-launch/126406
Mike Henry Jr medal 5000 11 years 334 days ago
Race 130693 is stuck for us. We are done, results not posted.
Jack Basford medal 5029 CEO & CTO 11 years 334 days ago
Updated, as with James' race right after his post too.
Mike Henry Jr medal 5000 11 years 334 days ago
We are fixed now. Thanks.
