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Forums > Global Forums (English) > Bugs

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account bit synced

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DAVE SPEED 5000
6 years 52 days ago
What did you try to do?
i logged into my account from browser for the first time and it’s not synced with my mobile account (which is the one i used for weeks)

What happened instead?
once logged into browser my account it’s totally different (different amount of money, no league signed, it asks me to sign for sponsor like it’the first time i play)

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
windows 10

Which browser did you experience the problem in?
firefox

Can the bug be reproduced?
yes, always

Additional comments:
Frank Thomas 4994 Moderator
6 years 51 days ago
Just to be sure, you signed in with the same email and password for both and posted this from your PC browser? Have you tried already to clear the browser cache to make sure no outdated cached data is causing those problems?
Dave Speed 5000
6 years 46 days ago
any browser, different computer same story. My account is like "new" when log in browser. Like it's a different account. At the moment i can't play from browser.
Frank Thomas 4994 Moderator
6 years 44 days ago
OK, notified support about it so they can sort that one out.
Jack Basford 5036 CEO & CTO
6 years 44 days ago
Hi Dave,
did you use Facebook login? If so, try doing a password recovery on your Facebook email address and then you should be emailed credentials for the account which you can use to login. If that doesn't work, contact support as Frank has said and they will be able to get you access.
DAVE SPEED 5000
6 years 43 days ago
i jack thanks for reply. i haven’t a facebook account i used mi igp account “acufeni” and mail “acufeni@gmail.com”. I’m sorry i dont get what support are you talking about. Sorry for bad english
José Trujillo 5059 Community Manager
6 years 40 days ago
Hello,

I think I've solved your problem, please disconnect and log in again. I'm waiting for your answer.
Dave Speed 5000
6 years 39 days ago
i'm sorry, but the situation is the same. From browser i've different money, drivers and i'm not signed to any league. I'm login alway with the same user "acufeni". from iphone, where i'm usually playing, i'm in elite league.. I appreciate your help.

José Trujillo 5059 Community Manager
6 years 39 days ago

Dave
i'm sorry, but the situation is the same. From browser i've different money, drivers and i'm not signed to any league. I'm login alway with the same user "acufeni". from iphone, where i'm usually playing, i'm in elite league.. I appreciate your help.



Please tell me the mail linked to the account that you want to keep.
DAVE SPEED 5000
6 years 39 days ago
mail: acufeni@gmail.com
thank you
José Trujillo 5059 Community Manager
6 years 39 days ago
Hello Dave,

You only have one account in level 14 sync with that mail, please as I said before, try to log in using that mail.
DAVE SPEED 5000
6 years 39 days ago
i did it, can i send you some screenshot? i know sound weird
José Trujillo 5059 Community Manager
6 years 39 days ago
Hello,

Please send them to jose@igpgames.com
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