Nova Redfield medal 5169 5 years 207 days ago
Ok. So I've made a purchase and money was taken from my account. But I never got the stuff I PAID FOR.
I've contacted customer support numerous times and nobody wants to help me. Hell, nobody wants to even Reply to me. I tried emailing and leaving a review. But I am apparently not important enough to help. I'm beyond pissed right now, because I've waited over a week. Before anyone asks me, YES I TRIED RESTARTING, SHUTTING PHONE OFF AND ON AGAIN. Whatever it is, I want an answer and i want help. Someone better contact me now...because I'm tired of waiting.
Gert Rose medal 5013 Super Mod 5 years 207 days ago
Hi Nova,
I'm sorry to hear you didn't get a reply for over a week from support. I don't have the power myself to fix this situation for you, but I'll escalate it immediately to the people who can.
Nova Redfield medal 5169 5 years 207 days ago
I would appreciate that. Its super frustrating when you try to get a hold of someone for a week and no one responds
José Trujillo medal 6083 
Community Manager 5 years 207 days ago
Hey Nova,
They tell me from support that they just answered your mail.
Nova Redfield medal 5169 5 years 207 days ago
Yeah I haven't gotten anything
José Trujillo medal 6083 Community Manager 5 years 207 days ago
Nova
Yeah I haven't gotten anything
Hello,
Your mail is nova**@pr***nmail.ch?
If yes, please check the Spam folder.
Nova Redfield medal 5169 5 years 207 days ago
Ok. I seen it and responded.
