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Forums > Global Forums (English) > Bugs

Solved
Won a driver, lost the funds but the driver disappeared.

This thread is closed because it is solved.
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Joao Firmino 5000
6 years 39 days ago
What did you try to do?
I bid on a driver and eventually bought him out through the buy now function.

What happened instead?
The driver was there for long enough to see him on the driver roster, but upon trying to train him, he was already gone.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows 10

Which browser did you experience the problem in?
Firefox.

Can the bug be reproduced?
Unsure as it requires tokens.

Additional comments:
Frank Thomas 4994 Moderator
6 years 39 days ago
Hello Joao, I'm sorry you had to encounter those problems with this known, and investigated, bug with transfers. I've also marked your post for support so you can get at least a refund of token and money (and to look into for further clues why is this happening of course).
José Trujillo 5059 Community Manager
6 years 36 days ago
Hello,

We are sorry for any inconvenience this may have caused, I have sent you tokens as compensation that you can see right now in your account. This is a known bug and will be studied when the team of developers has time, hopefully as soon as possible. Thank you very much.
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