Cosa hai provato a fare?
I bought token three days ago, I payed 3,59 euros and received no tokens.
So the day after I try again with success
Cosa è successo invece?
The problem is that I payed two times and received tokens only once. I have verified the payments on my bank account. Please check and let me know the solution
Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Wi-fi
Il problema si è verificato nell'App, sul PC o in entrambi?
App
Qual è il modello del tuo dispositivo?
Samsung edge note 2
Qual è il sistema operativo?
Android
Qual è il numero di versione del sistema operativo?
6.0.1
José Trujillo 5059 Community Manager 6 years 38 days ago (Last edited by José Trujillo 6 years 37 days ago)
Hi Archi, if you have not already, please e-mail support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Archi Cpk 5000 6 years 37 days ago (Last edited by Archi Cpk 6 years 36 days ago)
Two days gone and no reply via e-mail...
Did it,
I wish they solve the problem
Thanks for now
Community Manager