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Forums > Global Forums (English) > Bugs

Solved
Problem with ads

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Łukasz Pietrzak medal 5000
5 years 195 days ago (Last edited by Łukasz Pietrzak 5 years 195 days ago)
Co próbowałeś zrobić?
Launch an advertisement to get parts

Co się wtedy stało?
The button that starts the ads disappears and nothing happens

Czy problem wystąpił podczas korzystania z Wi-Fi, transmisji danych lub obu?
Both

Gdzie wystąpił problem, aplikacja, PC czy w obu?
App

Jakiego modelu urządzenia używasz?
Iphone XS

Jaki masz system operacyjny?
iOS

Jaki jest numer wersji systemu operacyjnego?
IOS 12.3

Czy można odtworzyć błąd?
I try every day

Dodatkowe komentarze:
I try reinstall app, restart phone
The problem has been occurring for several days, probably since the installation of an update of the new version of the system, but I'm not sure
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José Trujillo medal 6083 Community Manager
5 years 195 days ago
Hello,

If the button does not appear it is not iGP Manager's fault, it means that the advertisers of the platform have nothing to show at that time for your country/region. We can't do anything about it, it's something external and foreign to us.
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Łukasz Pietrzak medal 5000
5 years 195 days ago (Last edited by Łukasz Pietrzak 5 years 195 days ago)
José
Hello,

If the button does not appear it is not iGP Manager's fault, it means that the advertisers of the platform have nothing to show at that time for your country/region. We can't do anything about it, it's something external and foreign to us.

Thanks for fast answer. I mean, the button appears, but the ad is not showing

Video: 
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José Trujillo medal 6083 Community Manager
5 years 195 days ago
Hey,

Thank you for the video, I’ll send to our ads provider.
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Łukasz Pietrzak medal 5000
5 years 195 days ago

José
Hey,

Thank you for the video, I’ll send to our ads provider.

Thanks, so I’m waiting for a reply message.



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José Trujillo medal 6083 Community Manager
5 years 195 days ago
Hey,

What version of the app are you using?
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Łukasz Pietrzak medal 5000
5 years 195 days ago

José
Hey,

What version of the app are you using?

Hey, 3.38 ios version


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José Trujillo medal 6083 Community Manager
5 years 195 days ago
Thank you very much for the details. Reported to the ads provider team. I’ll keep the topic open to report updates on this problem/bug. 
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Łukasz Pietrzak medal 5000
5 years 195 days ago

I am glad that I can help, its a big problem for me.




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Darryl Kilgannon medal 5000
5 years 195 days ago
This is also happening for me. I have used both iPad Air 2 and iPhone XR (latest update). All ads offered do nothing when tapped and do not reappear until you restart the iGP app.
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Kakalowy Kapien medal 5000
5 years 194 days ago
Hi.
I have the same problem. I'm using iPhone 7 with iOS 12.3. Free Parts button does appear, but nothing shows up. After restarting the app, it disappears. I've tried to reinstall the app, but nothing changed.
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José Trujillo medal 6083 Community Manager
5 years 194 days ago
Hello,

Thanks for the information.
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Mark Biesma medal 5000
5 years 194 days ago
I got the same problem on iPhone 8 iOS 12.2

App version 3.38
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Mark Biesma medal 5000
5 years 193 days ago
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Zee Count medal 5000
5 years 193 days ago
What did you try to do?
Clicked the button to have the free investment

What happened instead?
No video. No money.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone6s.

What is the operating system?
iOS

What is the version number of the operating system?
Up to date as I tried deleting app but to no avail.

Can the bug be reproduced?
Hope not not had the investment option come up since.

Additional comments:
Another one to add to the growing list folk are saying.
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Daniel Trantu medal 5000
5 years 193 days ago
any updates ? 
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José Trujillo medal 6083 Community Manager
5 years 193 days ago
Hello,

We’re testing a new version that should fix all this issues.
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Connor Cooper medal 4909 Super Mod
5 years 192 days ago
Are Ads for parts still a thing? Just because I haven't had any ads for 3 days and wondered if you had removed them. I'm not sure about anybody else though, if they still get parts. 
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Tom Dobbin medal 5000
5 years 192 days ago
If you click on the shop icon and then scroll down to parts it should give you the option to watch a ad to get free parts.  Just checked on my account and that’s how I’m doing it.  Hope this helps.  
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Oppong Mr George weah medal 5000
5 years 191 days ago
Que vouliez-vous faire ?
Réparer le problème

Que s'est-il finalement passé ?
Aucune fonctions gratuites ne fonctionne

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone 6 s

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
12.3

Que vouliez-vous faire ?
Ça fonctionne jamais

Commentaires supplémentaires :
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