John van der Berg medal 50006 years 329 days ago (Last edited by
John van der Berg 6 years 329 days ago)
TranslateWhat did you try to do?
Bought a new TD (lvl 6) and sold the old one. Now the new one is gone and I don't have any TD at all. You can check finance history for that.
What happened instead?
TD spot is now empty
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
-
Which browser did you experience the problem in?
-
Can the bug be reproduced?
Don't know
Additional comments:
Would like to get my lvl 6 TD back and the corresponding DP I missed out on.
Bought a new TD for today's race for 9 tokens. Would like to get the tokens back as well. Thanks.
Kevin Bissell Super Mod medal 50006 years 329 days ago
Hello John
I've escalated this to the iGP Team.
Kev.
John van der Berg medal 50006 years 329 days ago
Bought a new TD for today's race for 9 tokens.
Kevin Bissell Super Mod medal 50006 years 326 days ago
John.
It seems I used the wrong method of escalating so has most likely not been seen by "iGP Support" team. I have escalated again, this time using the correct method.
Sincere apologies for the delay, my fault :-(
José Trujillo medal 50036 years 326 days ago
Hello,
We are sorry for any inconvenience this may have caused, I have sent you tokens as compensation that you can see right now in your account. This is a known bug and will be studied when the team of developers has time, hopefully as soon as possible. Thank you very much.
John van der Berg medal 50006 years 326 days ago
No problem Kevin and thanks guys.
