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Lost TD

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5000
6 years 18 days ago (Last edited by John van der Berg 6 years 17 days ago)
What did you try to do?
Bought a new TD (lvl 6) and sold the old one. Now the new one is gone and I don't have any TD at all. You can check finance history for that.

What happened instead?
TD spot is now empty

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
-

Which browser did you experience the problem in?
-

Can the bug be reproduced?
Don't know

Additional comments:
Would like to get my lvl 6 TD back and the corresponding DP I missed out on. 
Bought a new TD for today's race for 9 tokens. Would like to get the tokens back as well. Thanks. 
5011 Super Mod
6 years 18 days ago
Hello John

I've escalated this to the iGP Team.

Kev.
5000
6 years 17 days ago
Thanks.
5000
6 years 17 days ago
Bought a new TD for today's race for 9 tokens.
5000
6 years 15 days ago
Any news?
5011 Super Mod
6 years 15 days ago
John.

It seems I used the wrong method of escalating so has most likely not been seen by "iGP Support" team. I have escalated again, this time using the correct method.

Sincere apologies for the delay, my fault :-(
5059 Community Manager
6 years 15 days ago
Hello,

We are sorry for any inconvenience this may have caused, I have sent you tokens as compensation that you can see right now in your account. This is a known bug and will be studied when the team of developers has time, hopefully as soon as possible. Thank you very much.
5000
6 years 14 days ago
No problem Kevin and thanks guys.
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