John van der Berg medal 5000 5 years 185 days ago (Last edited by
John van der Berg 5 years 184 days ago)
What did you try to do?
Bought a new TD (lvl 6) and sold the old one. Now the new one is gone and I don't have any TD at all. You can check finance history for that.
What happened instead?
TD spot is now empty
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
-
Which browser did you experience the problem in?
-
Can the bug be reproduced?
Don't know
Additional comments:
Would like to get my lvl 6 TD back and the corresponding DP I missed out on.
Bought a new TD for today's race for 9 tokens. Would like to get the tokens back as well. Thanks.
Kevin Bissell medal 5000 Super Mod 5 years 185 days ago
Hello John
I've escalated this to the iGP Team.
Kev.
John van der Berg medal 5000 5 years 184 days ago
Bought a new TD for today's race for 9 tokens.
Kevin Bissell medal 5000 Super Mod 5 years 182 days ago
John.
It seems I used the wrong method of escalating so has most likely not been seen by "iGP Support" team. I have escalated again, this time using the correct method.
Sincere apologies for the delay, my fault :-(
José Trujillo medal 5542 
Community Manager 5 years 182 days ago
Hello,
We are sorry for any inconvenience this may have caused, I have sent you tokens as compensation that you can see right now in your account. This is a known bug and will be studied when the team of developers has time, hopefully as soon as possible. Thank you very much.
John van der Berg medal 5000 5 years 182 days ago
No problem Kevin and thanks guys.
