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Forums > Archive > 2011-2016

Authentication problem

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Mike Henry Jr medal 5000
11 years 337 days ago
Our race is about to start in 5 or so minutes and 2D is just loading the normal timing/scoring. 
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Matt Dellit medal 5000
11 years 337 days ago
I can confirm that, both live timing and 2D go to the same page.
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Jack Basford medal 6098 CEO & CTO
11 years 337 days ago
This only affected people with subs purchased after the 18th December and lasted a few minutes at most.

The 2D was online and functioning the whole time, but it wasn't authenticating some of those recent subs correctly which resulted in the redirect you experienced. Sorry for any inconvenience this may have caused, but I'm guessing your races start at 6 anyway so you won't have missed anything. :)
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Mike Henry Jr medal 5000
11 years 337 days ago
Nope didn't miss anything, it came back up before the race started. Thanks Jack.
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Tommy Vercetti medal 5000
11 years 337 days ago
My other account that has a sub seems to be having this issue right now.
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Jack Basford medal 6098 CEO & CTO
11 years 337 days ago
"Tommy
My other account that has a sub seems to be having this issue right now.

False alarm, likely the same issues people were seeing earlier (resolved in race chat).
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Matt Dellit medal 5000
11 years 336 days ago
The problem is back again, people with 2D getting the timing screen once again.
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Jack Basford medal 6098 CEO & CTO
11 years 336 days ago
"Matt
The problem is back again, people with 2D getting the timing screen once again.

Which people? Could you send me their accounts so I can see what's going on.
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Matt Dellit medal 5000
11 years 336 days ago
It was the account of http://igpmanager.com/play/?url=manager-profile/3545 (I run his races for him sometimes when he's working)

It did get in finally, but about 7mins out it went from loaded in 2D, to the timing screen thing again. I managed to get it back for the race though with 2mins to spare.
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