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Forums > Archive > 2011-2016

Friend cant login for race: "Authentication problem, please contact website administator"

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John Sjostrand medal 5100
11 years 331 days ago
Lars Aldebo in League of Rooks.

Was logged in, changed computer then he gets that error message.

Sort of urgent. Race ongoing.
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John Sjostrand medal 5100
11 years 331 days ago
Race over.

He never got the auth problem solved.

Hopefully admins fix it soon enough.
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Tim Wheatley medal 5000
11 years 331 days ago
Did he try logging out on the first computer?
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Simon Thornes medal 5000
11 years 331 days ago (edited 11 years 331 days ago)
i use 2 comps all the time, never have a problem logging in, although they will appear to be from the same IP.
Maybe it Lars comp appeared from a different IP address and his account got locked?
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Mike Henry Jr medal 5000
11 years 331 days ago
Was told if "x amount" of different IP addresses show up on one account in a short amount of time that the account gets locked out for 24 hours. Sounds like that's what happened.
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Amelia Lyons medal 5235
11 years 331 days ago
Please make a Ticket in the Helpdesk and someone will be able to assist you.
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John Sjostrand medal 5100
11 years 330 days ago
Problem solved by admin: he had appearantly logged in from too many ip:s within a "short" time.
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