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App keeps closing down

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medal 5000
5 years 165 days ago
What did you try to do?
Delete and reinstate app

What happened instead?
Worked ok for 5 mins then had to delete and reinstate again.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad

What is the operating system?
iOS

What is the version number of the operating system?
10.3.3

Can the bug be reproduced?
When I open the app, it stays on for a few seconds. Then the app shuts down. Had to delete it twice this afternoon.

Additional comments:
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medal 6083 Community Manager
5 years 165 days ago
Hello,

What iPad model are you using? Thanks!
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medal 5000
5 years 165 days ago
Same problem here w android, and sony xperia xz1 compact (WiFi and mobile) 
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medal 6319
5 years 165 days ago
I’m having the same problem I’m using a iPhone 5s operating model 10.3.3 
the app works for 5 minutes then crashes then it won’t reload I have to deleted app reinstall done this on numerous occasions.
This only started happening since the updates
Also I’m seem to have the problem on both wifi and 4g

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medal 5000
5 years 164 days ago

José
Hello,

What iPad model are you using? Thanks!



No idea. Ive has it a number of years though. Just started happening last week. Throws me off after 5 mins. Then every 3 secs. Then delete app, reinstate it. Then it’s ok for 5 mins. Then throws you out. Then every few secs. And the viscous cycle continues. Even if you’re mid race. 
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medal 6083 Community Manager
5 years 164 days ago
Hello,

Unfortunately we can’t open a proper investigation if we don’t know what device are you using.
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medal 5000
5 years 164 days ago

José
Hello,

Unfortunately we can’t open a proper investigation if we don’t know what device are you using.



iPad 4th generation apparently
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medal 5000
5 years 164 days ago
I'm having the exact same problem as the OP using iPhone 5 on iOS 10.3.3. Today I gave up after 4 installs and the app closing down before the igp loading screen even appeared.
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medal 6083 Community Manager
5 years 164 days ago
Hello,

We’re working in a fix. I’ll write in this topic all the news related to the issue.
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medal 5000
5 years 160 days ago
Any news on this yet Jose?
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medal 6029
5 years 159 days ago
Any news yet missing vital races
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medal 5000
5 years 158 days ago
Me too. Might get relegated this season.
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medal 6083 Community Manager
5 years 157 days ago
Hello,

Are you using the last version? 

If yes, please tell me your device model and OS version. Thank you!
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medal 5000
5 years 157 days ago
Jose
I also have a similar problem to the others on this link, which has occurred since the introduction of Quick Races.  I am using an iPhone 5 with iOS 10.3.3, I can run the game through the web, but not through the latest app (3.46).  The app barely starts up before it closes down, so I do not get past the opening screen.
This means I can no longer use adverts to upgrade my team.
Is there anyway I can restore previous versions as I am not bothered about quick races ?
Thanks

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medal 6029
5 years 156 days ago
I have the same device has Roger but I can't even get on live races through safari I'm also not bovered about quick races thanks 
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medal 5000
5 years 152 days ago
Jose
Is there a timescale for solving this problem?
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medal 5000
5 years 152 days ago
Same issue here using the latest Update on Ipad. Do hope admins are working for solving this?
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medal 5000
5 years 151 days ago

José
Hello,

Are you using the last version? 

If yes, please tell me your device model and OS version. Thank you!



Jose

Are you any nearer a fix for this? 

I cannot stay on during races so I’m just setting them up and letting them race rather than managing the races.  

If a fix isn’t near then I’ll just find something else to spend my hour a day on. 

Ade
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medal 5000
5 years 149 days ago

José
Hello,

Are you using the last version? 

If yes, please tell me your device model and OS version. Thank you!


Any sort of fix for this. Continues to be a problem. 

Running okay on Iphone 5S with OS 12.3.1

But IPad 4 with what seems to be latest OS 10.3.3 keeps shutting down the App before even having entered the game. Just shows the main screen and then back to the dashboard on the iPad. 

Please revert with possible fixes on how to resolve this. 
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medal 5000
5 years 147 days ago
Same issue here... :(
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