"David
We (us forumers) don't know your question, therefore we can't answer it for you.
Clarification for low-end intellectual users of this game: I am referring to his request on the helpdesk, I'm assuming it's a question rather than an issue that is effecting his gameplay. Unlike a typical human, I don't always expect a problem when the Helpdesk is used. Helpdesk is also there for answering queries about the game that cannot be answered by the playerbase on the forum.
In future people, instead of flamebaiting someone requesting more information from the original poster, try and be productive and assist him.
I'm going to try to answer to the best of my knowledge why the Helpdesk hasn't responded. There is many possibilities like, his ticket may be low priority due to other issues by other players, such as Races crashing etc. There is not alot of people on the moderation side of the game. My ticket took couple of days to be answered. If you want help, you must be patient or try and resolve it yourself if you can.
In a nutshell, do not flamebait someone for asking a different question to the one you are thinking. Ethan I would advise you remove that message mate cause to this new player, it looks disrespectful and doesn't seem accepting to others who come onto this forum. Majority of the players in this game are adults and wanted to be treated with respect, and I assume you do aswell. So talk to people how you want to be spoken to.
Yeah yeah try and look smart you twat. All your post was a few hours ago was; "We (us forumers) don't know your question, therefore we can't answer it for you."
So after I make you look stupid yet again, you come back and add a few paragraphs to your post in a vain attempt to make yourself look smart. Your not fooling anyone mate.