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Game stuck in non existing race

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medal 5000
4 years 279 days ago (Last edited by Gabriel Marques 4 years 279 days ago)
O que você estava tentando fazer?
Completed the last race of the rookie league. I finished in a 1-2, wich gave me 2nd place in the league standings

O que ocorreu de fato?
After I exited the Dubai race, the game says that the British race is undergoing. The game just prompts me to go to that race even though it's not happening. I can't connect to that race and this is going for a day now.
This can be related to the fact that I just got promoted.
Please help me.

O problema ocorre usando WiFi, internet móvel, ou ambos?
Wi-fi

O bug ocorreu no aplicativo, PC ou ambos?
Both

Qual o modelo do seu celular?
Huawei p8 lite 2017

Qual o sistema operacional?
Android

Qual a versão do seu sistema operacional?
Latest

É possível reproduzir o problema?
I don't know. The game doesn't give me other option than the go to next race

Comentários adicionais:
I can see other races
Cleared cache
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medal 5001 Super Mod
4 years 279 days ago
Escalated to the iGP team
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medal 5000
4 years 279 days ago

Kevin
Escalated to the iGP team

Thanks


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medal 5000
4 years 278 days ago
The problem continues. It's like the game completely froze. I'm only able to watch other people races and collect the daily reward. 
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medal 5073 CEO & CTO
4 years 278 days ago
Hi Gabriel,
I have fixed your league now and you should have received some Tokens as compensation (everyone in the league). If you could pass this message on to the league that would be appreciated.

Sorry for the experience you have had and thank you for sticking around and letting us know.
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medal 5000
4 years 278 days ago

Jack
Hi Gabriel,
I have fixed your league now and you should have received some Tokens as compensation (everyone in the league). If you could pass this message on to the league that would be appreciated.

Sorry for the experience you have had and thank you for sticking around and letting us know.



Thank you very much for the help. I'm new to the game, and i'm enjoying it, and it would be a shame to have to stop or start another save from scratch. Thanks again, and keep uo the good work. I'll relay the message
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