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Problems with the 2-D

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medal 5000
11 years 256 days ago
I have recently become a paid member of IGP and earlier today I wanted to spectate some races to see what the 2-D viewer was like. When I clicked on it, it took me to a new window and all I got was a grey screen. Ive done this numourous times and gotten the same result. All my flash and Java stuff is up to date. Is this happening because Im not a member of that league? I can view the live timing just fine. Please Help, Ive got a race on Sunday!
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medal 5000
11 years 256 days ago
I would also like to ad that I have Java 7 and this problem is still occuring (I noticed some older threads that were having similar problems to mine but with Java 6).
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medal 5000
11 years 256 days ago
Logan, sorry you are experiencing some problems. Do you have more than 1 version of Java on your machine? If so, I would recommend removing all of them & then doing a fresh install of the latest version.

If this doesn't work, then please log a call with the helpdesk, where Aaron will be delighted to assist you.

https://igpmanager.com/account/helpdesk/index/p/index/index
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medal 5000
11 years 255 days ago
Also, make sure there isn't a pop-up hidden under some screens. After the latest Java update, it by default asks you if you want to run this program. It does this in a pop-up, which isnt always on top of the screen. 
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medal 5000
11 years 255 days ago
Yes, good point B.O. Thank you for that
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medal 5000
11 years 255 days ago
Thank you both very much! I will give both suggestions a try and let you know if it helped. Edwin, is this a common problem? Have other people had this problem?
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medal 5000
11 years 255 days ago
"Edwin
Logan, sorry you are experiencing some problems. Do you have more than 1 version of Java on your machine? If so, I would recommend removing all of them & then doing a fresh install of the latest version.

If this doesn't work, then please log a call with the helpdesk, where Aaron will be delighted to assist you.

https://igpmanager.com/account/helpdesk/index/p/index/index


So I did all of what you suggested and what B.O suggested as well and Im still getting the same result. I am running this game on Windows 8, is there any possiblity the 2D is not yet set up for Windows 8 viewing as well as the live control from the live timing page?
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medal 5190
11 years 254 days ago
Install the 64bit version of java.
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medal 5000
11 years 254 days ago
David, I have downloaded the 64 bit version many times and I still get these result
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medal 5000
11 years 254 days ago
Logan, Please log a call then and Aaron will be happy to assist you.
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