"Edwin
Logan, sorry you are experiencing some problems. Do you have more than 1 version of Java on your machine? If so, I would recommend removing all of them & then doing a fresh install of the latest version.
If this doesn't work, then please log a call with the helpdesk, where Aaron will be delighted to assist you.
https://igpmanager.com/account/helpdesk/index/p/index/index
So I did all of what you suggested and what B.O suggested as well and Im still getting the same result. I am running this game on Windows 8, is there any possiblity the 2D is not yet set up for Windows 8 viewing as well as the live control from the live timing page?