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log in failure

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medal 5000
5 years 111 days ago
i am failing to log in on mobile device app. what is going wrong? i have deleted the app and reinstalled it but i am still havig the same problem.i have even deleted tried to clear cache and app data can someone please help me out
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medal 5013 Super Mod
5 years 111 days ago
Hi David,
Which device and OS + version are you using?
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medal 5000
5 years 111 days ago
I have this problem too
My device is samsung tab 3v, os android 4.4(kitkat)
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medal 5000
5 years 111 days ago
We have now a few reports about login failures on devices which are running with Android 4.4.
The responsible developer got notified and will solve it as soon as possible.
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medal 5000
5 years 111 days ago
I can’t log onto my account on my android tablet! 
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medal 5000
5 years 111 days ago
am using a tab SM-T365 and running on android version 4.4.4
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medal 6083 Community Manager
5 years 110 days ago
Hello,

We’re looking into this issue and working to find a quick solution. We appreciate all your patience. Updates about this issue will be commented on this topic when we’ve news.
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medal 5000
5 years 110 days ago
Hi!  i can't login to the app 2 days ago just the load icon rotates but nothing happens.  thanks for the reply!
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medal 5000
5 years 110 days ago
Hi guys. Jack posted news on Twitter

"If anyone on Android 4.x [...] had issues launching the iGP Manager app, clear the app cache and restart. It should be fixed. 
Turns out my new IDE was exporting JavaScript in a way that caused issues on some old devices."
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medal 5000
5 years 110 days ago
It works, thank you
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