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Forums > Global Forums (English) > Bugs

Unresolved
Could not load igp for 5 days now cant get into account

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Dawn Figgis medal 5000
5 years 108 days ago (Last edited by Dawn Figgis 5 years 108 days ago)
What did you try to do?
I tried turning device on and off, tried reinstalling, updating and nothing until today. Now wants me to start again as rookie when have been playing since may.  Can someone please help me get back where I am as still showing in my league.

What happened instead?
Nothing happenned except loading circle. Now wants to start again

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Huawei tablet

What is the operating system?
Android

What is the version number of the operating system?
N/a

What operating system is your PC?
Firefox

Which browser did you experience the problem in?
All

Can the bug be reproduced
No ascant get back to where I was on friday to try and reproduce it.

Additional comments:
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José Trujillo medal 6083 Community Manager
5 years 108 days ago
Hello,

Yesterday we fixed this issue, should be fine if you clear cache and relaunch the app. About the credentials issue, you can use the recovery system. If not, please mail support@igpgames.com with your manager name, team name and league name.
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Dawn Figgis medal 5000
5 years 107 days ago

José
Hello,

Yesterday we fixed this issue, should be fine if you clear cache and relaunch the app. About the credentials issue, you can use the recovery system. If not, please mail support@igpgames.com with your manager name, team name and league name.




Still not worked. Very disappointed as only let me be a rookie again.
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José Trujillo medal 6083 Community Manager
5 years 107 days ago

Dawn

José
Hello,

Yesterday we fixed this issue, should be fine if you clear cache and relaunch the app. About the credentials issue, you can use the recovery system. If not, please mail support@igpgames.com with your manager name, team name and league name.




Still not worked. Very disappointed as only let me be a rookie again.


Hello,


please mail support@igpgames.com with your manager name, team name and league name.
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