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Forums > Global Forums (English) > Bugs

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Quick races broken?

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Raj Patey medal 5000
5 years 97 days ago
What did you try to do?
Will not get past connecting to server. Have cleared cache, tried different devices. Waited a while etc..restarted app

What happened instead?
Hangs at connection to server

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad Air 2019 and iPhone 6s

What is the operating system?
iOS

What is the version number of the operating system?
12.4

Can the bug be reproduced?
Yes

Additional comments:
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Gert Rose medal 5013 Super Mod
5 years 97 days ago
Hi Raj, do you have this problem only for quick races? Can you connect normally to league races and to view races?
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Raj Patey medal 5000
5 years 97 days ago
I can view a race. My next league race is later today. 
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Piotr Wojtczak medal 5000
5 years 97 days ago

Raj
What did you try to do?
Will not get past connecting to server.  Have cleared cache, tried different devices. Waited a while etc..restarted app

What happened instead?
Hangs at connection to server

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad Air 2019 and iPhone 6s

What is the operating system?
iOS

What is the version number of the operating system?
12.4

Can the bug be reproduced?
Yes

Additional comments:



I have The same problem 


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Petrelius Jarno medal 5000
5 years 97 days ago
Same broblem
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Geoff Simpson medal 5000
5 years 97 days ago
Same problem, iPhone SE
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Chris Py medal 5000
5 years 97 days ago
Same here in web app for quick races. The loading screen stops at 50% with the message "Race not found"

Spectate works fine and I have my first race of the season in 4 hours. Really hope that will work..
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Gert Rose medal 5013 Super Mod
5 years 97 days ago
yes, I tried myself and see the same. It's Sunday, so not sure how soon I can reach someone who can look at it, but I'll try.
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José Trujillo medal 6083 Community Manager
5 years 97 days ago
Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 
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Chris Py medal 5000
5 years 97 days ago
I just got a QR to load :D
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Gert Rose medal 5013 Super Mod
5 years 97 days ago (Last edited by Gert Rose 5 years 97 days ago)
loads OK again for me too, not sure if it's fixed or if it's an intermittent problem. We'll have to wait for dev's feedback :)

edit: connection lost again, so definitely not fixed yet. Patience please :)
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Chris Py medal 5000
5 years 97 days ago (Last edited by Chris Py 5 years 97 days ago)
yeah it froze for me on lap 9/20 and I got a pop up that said connection lost. Clicked on reconnect a few times without luck so closed the window and now It wont let me connect again but now the bar stops at 50% without any error message.

EDIT: Works fine again. Loaded race and resumed a few laps earlier than I disconnected. They probably just rebooted the servers.
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José Trujillo medal 6083 Community Manager
5 years 97 days ago
Hello,

The situation seems to be under control and we have managed to repair the error. If anyone else has an issue about QR please comment it on this topic.
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