How much time does a ticket need to get noticed ?

I opened a ticket 2 days ago and I have been given an answer yet. How much does it take to get an answer, especially since there are some money involved. I payed twice for a subscribtion and it only shows once. I have receipts to prove it.

This kind of links into my comments on-
http://igpmanager.com/play/?url=forum-thread/2737

Maybe I am more relaxed about these things.  I would be bothered if I got no reply after 2 weeks not 2 days.

If this is how iGP decides to threat paying customers, then it's nothing left to say. I will PM Andrew and Jack. If they don't respond it means iGP is like a bottomless sack, every money put into it is swallowed. You pay 10 subscribtions, they take 10, don't bother to give your money back. In your case I understood it was some reward points involved. In my case real money.

eh?? - I have never contacted Aaron or the help desk.
I only suggested that some sort of feedback is needed to avoid the very problem you are having.

Oh, I misread your link.

Alin, I will ask Aaron to investigate this for you.

Thank-you.

ok I've been awaiting admin response for 2 weeks,can I start being bothered now?

Will it help to let us know what the problem was in the first place.
Could it have been addressed elsewhere?

my problem is fully described in the helpdesk ticket. I still haven't got my reward points,so it has not been addressed