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Forums > Global Forums (English) > Bugs

Solved
Claiming victory but losing out...

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Nathan Jones medal 5000
6 years 244 days ago (Last edited by Nathan Jones 6 years 244 days ago) Translate
What did you try to do?
Please see below

What happened instead?
Please see below

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Apple iPhone SE

What is the operating system?
iOS

What is the version number of the operating system?
12.4.1

Can the bug be reproduced?
No

Additional comments:
I finished tonight’s race 1st & 6th, but gained 0 level xp, -7411 reputation, although I still have 7000+ reputation.
I have definitely lost & certainly not gained any xp though.
Can anyone explain?
I also have a screenshot of the ‘Race Review’ that I can share, if required
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Kevin Bissell medal 5000
6 years 244 days ago
Escalated to iGP Team
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Nathan Jones medal 5000
6 years 243 days ago
Tonight I’ve hit my target & gained the right xp & reputation - very odd night last night.
Can this be rectified before tomorrow’s race please, as I should level up if I hit my target in tomorrow’s race
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Nathan Jones medal 5000
6 years 242 days ago
Anyone???
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Nathan Jones medal 5000
6 years 241 days ago
I’m 93 XP from levelling up, I gain 160 in any race...I’d of hit level 15 by now had this problem been resolved & my account given the XP I’m owed...
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Yunus Unia Blunion medal 5000
6 years 241 days ago
Hi Nathan, apologies for any confusion this bug may have caused. You were shown the incorrect level experience and reputation values. This is a bug that does not have any material impact. You did receive the level experience you normally earn in each race (base 40xp plus 20*the gap in level between you and the highest level player). I've added 6 tokens to your account to apologize for any inconvenience.
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Nathan Jones medal 5000
6 years 240 days ago
Hi Yunis,
Thanks for replying & for the tokens.
I believe I received 0 XP following Sunday night’s race & the ‘Race Report’ confirmed this (again I have a copy of this I can share if you’d like).
I usually receive 160 XP per race whether hitting the sponsor target or not.
Could you please explain?
Thanks,
Nathan
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Yunus Unia Blunion medal 5000
6 years 240 days ago
The race report shown has displayed the wrong information in the past in the exact same way you had seen it. It's a rare issue that hasn't been pinned down yet, but refreshing the page or visiting the URL (https://igpmanager.com/app/d=raceReview) shows the correct information.
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Nathan Jones medal 5000
6 years 240 days ago
Thanks for confirming. I’ve just used the link, however this only shows the previous race (last night). The issue happened Sunday night (possibly Saturday - whenever I first reported the issue in help & tips)
Sadly I still believe I’ve not received any / the correct amount of XP from that particular race as I know I’d of levelled up by now.
Are you able to confirm how much XP I gained or provide a link to that race report page please Yunis?
Kind regards,
Nathan
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Yunus Unia Blunion medal 5000
6 years 240 days ago
Hi Nathan, I can't revisit the race results displayed on the day the problem occurred. I have requested one of the developers to check the system that you have received the experience and will also request them to write here of their findings.
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Jack Basford CEO & CTO medal 5547
6 years 239 days ago
Hi Nathan,
I went through the data and looked for any discrepancies, and it only confirmed the advice that has already been given. You did receive the XP but there was a glitch in the interface which misleadingly indicated that it had not been awarded. Looking at your account and the full history all of the data is correct.

Here is your level XP from the last 10 races:

17002 (most recent)
16782
16622
16462
16302
16142
15982
15792
15592
15432


and your reputation:

7443 (most recent)
7435
7439
7474
7443
7411
7387
7429
7397
7366
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