Pat Colombo medal 5000 5 years 42 days ago
What did you try to do?
I'm trying to run a test lap
What happened instead?
I get tyre use 100% and fuel use = 0.
This is happening more and more
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
OSX 10.14
Which browser did you experience the problem in?
Chrome 77.0.3865.90
Can the bug be reproduced?
I imagine it can be, I don't know
Additional comments:
I have a screen capture, but don't know how to upload it here
Yunus Unia Blunion medal 5836 5 years 39 days ago
Hi Pat!
When you refresh the page or leave the page and come back to view your practice laps, does the correct tyre wear and time appear?
Also, please consider trying some of the
troubleshooting solutions from this article on our help center. Thank you!
Patricio Colombo medal 5000 5 years 36 days ago
Hi, no, it doesn't correct it.
I understand the first suggestion to everything these days is to clear the cache, but this is not a cache thing
Regards
Yunus Unia Blunion medal 5836 5 years 36 days ago
Patricio
Hi, no, it doesn't correct it.
I understand the first suggestion to everything these days is to clear the cache, but this is not a cache thing
Regards
Hi Patricio, did you try to clear the cookies in your browser as well?
Patricio Colombo medal 5000 5 years 33 days ago
What would the cookies have to do with it? Every time I have a problem the first thing I do is clear the whole thing as I know you guys always ask for that, whether that is the problem or not (99 out 100 times it isn't), and test it in 2 other browsers, as well as another machine. In the lap testing case, it's not possible to test in many other browsers as you'd run out of test laps.
This happens in one lap usually, not all of them, it just robs you of a test lap, and as we only have 5, it's a lot to lose. It doesn't happen in every race, but when it happens it is annoying.
As we are unable to go back to the race testing, I can't give you any specifics for you to check in your logs
Yunus Unia Blunion medal 5836 5 years 31 days ago
Hi Patricio, clearing cookies can also help resolve a particular problem. It also helps us to ensure all the easiest options are addressed when we request cache and cookies to be cleared.
If you have a screen capture you are able to share with us, you can upload it to an image hosting site like imgur and then paste the link or embed it by using this option:
