Solved

Where is my gold?

I bought gold, and it hasn't shown up now for days... please help. 

Hi Ron, 

Sorry to hear about your problems with the purchase of tokens. Please e-mail support@igpgames.com with the following:

1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.

Thanks for your reply. I paid with PayPal. how is a PayPal receipt not valid? I paid Via PayPal on the PC site, not on the mobile app. Mobile app purchases work fine as far as I can tell. 

It's pretty rare purchases via the website fail - so the response we've requested moderators to use for purchase issues are oriented for app purchases, where the vast majority of purchase issues arise. 

Be sure to clear your browser's cache and cookies just in case! :) Shoot us an email with your account information and your PayPal receipt and we'll take care of you as soon as possible.

As a note, if you did pay with PayPal, but it was via the app, then we would like to also have the App Store or Google Play receipt that is emailed after the purchase. But, if this isn't the case, don't worry about it.

Thank you. Email sent.