Hi all!
I'll keep this short and sweet!
We've recently revamped our shop. This may mean some purchases or daily deals you redeem may not come through correctly.
You can help prevent this by making sure to clear the cache on the device on which you normally redeem purchases or daily deals!
If you're in the app, you can always clear the cache in your iGP Manager account's settings.
If you're in the web browser, you'll need to clear your cache as well! I won't go through those steps unless somebody doesn't know how to use Google :)
Now, if you purchased tokens in a web browser, please keep reading below. If you purchased in the app, skip to the next section! For issues with daily deals, skip to the bottom!
E-mail support@igpgames.com the following information:
1) The PayPal receipt(s) you received via e-mail (if you used Stripe, please provide any receipt or bank notification you may have received via e-mail or text. Never e-mail iGP Manager your bank statement or any confidential information about your bank account!)
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
If you purchased in the app, please e-mail support@igpgames.com the following information:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Daily deals
If you purchased a daily deal, where tokens are exchanged for engines, parts, or cash, please create a new thread and somebody should come along to help you as soon as possible.
Thanks!