S Westie medal 5000 4 years 192 days ago
Made this purchase through Google Play which the app takes you to. Didnt recieve my 40 coins for the game. Not the first time this has happened. Can anyone assist?
Kevin Bissell medal 5001 Super Mod 4 years 192 days ago
Hi, this is the standard answer to your issue.
sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
I have also moved this thread to the "Help & Support" sub-forum.
Thanks
Kev.
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