Dustin Martyn medal 5000 5 years 21 days ago
What did you try to do?
Buy the 40 token package for £3.99
What happened instead?
Was charged, but did not receive tokens
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
iPhone SE
What is the operating system?
iOS
What is the version number of the operating system?
13.2
What operating system is your PC?
Windows 10
Which browser did you experience the problem in?
Google Chrome
Can the bug be reproduced?
Don't know
Additional comments:
Can provided any additional information needed
Connor Cooper medal 4927 Super Mod 5 years 21 days ago
If Hello,
sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
