Dustin Martyn medal 5000 4 years 363 days ago
What did you try to do?
I tried to buy two of the 6 token packs...
What happened instead?
Did not receive either of the 6 token packages, but was still charged
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone SE
What is the operating system?
iOS
What is the version number of the operating system?
13.2
Can the bug be reproduced?
It happened twice
Additional comments:
Has happened before, thought it was because I went to a different app too quickly but this time I waited and didn’t change the page. Thought maybe buying another one would load both but nope.
Kevin Bissell medal 5000 Super Mod 4 years 363 days ago
Hi Dustin,
Sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
