LINaja Melååååååå medal 5000 4 years 156 days ago
Hey.. I couldn't find anywhere to contact support for this game so I guess I'll go here and see if this can be solved.
So I reached level 5 yesterday and today I decided to purchase the package you get offered to you at that point in the game. It offered a 20 talent 18 years old driver and 5m cash investment. I went through with the payment and purchase was successful. The issue is that I never received anything, not even the 5m (it's been 40 minutes). The money was pulled from my bank account right away.
Is this process supposed to take time, or is this unusual?
Also is there no way to contact support privately?
Connor Cooper medal 5632 Super Mod 4 years 156 days ago
I will flag this to support.
LINaja Melååååååå medal 5000 4 years 155 days ago
Alright, I just woke up and checked my account again. The money is still pulled from my bank account and I still haven't received anything in game. Clearly something have gone wrong :(
Kevin Bissell medal 5001 Super Mod 4 years 155 days ago
Hi LINS
Sorry to hear about your purchase problem but as this is a "real money" issue I think it would be better if you brought it to the attention of support directly via email as this is the preferred process.
Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Thanks
Kev.
LINaja Melååååååå medal 5000 4 years 155 days ago
Ah, I'll send the mail as soon as I get the chance. Thanks :)
Kristine Del Rosario medal 5000 4 years 153 days ago
Hi LINS,
I'm so sorry to hear this.
We still haven't received your email.
I'll get this resolved as soon as I read your email.
LINaja Melååååååå medal 5000 4 years 151 days ago
Hey, I wasn't home for a few days but I just sent the email. Hopefully it'll work out, thanks :)
Kristine Del Rosario medal 5000 4 years 150 days ago
Hi LINS,
I'll be communicating with you via email.
For now, I'll mark this post as resolved.
