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Forums > Global Forums (English) > Bugs

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Lost 7 gold in bidding

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Andrej Stojanovski medal 5000
4 years 349 days ago (Last edited by Andrej Stojanovski 4 years 349 days ago)
What did you try to do?
I tried to bid but I was out of the knockout round 9 so when I clicked on bid round 11 I shouldn't have been able to bid but the game let me and i lost 7 gold.

What happened instead?
The game took away the 7 gold for no reason my didn't even come up in the bidding screen because I was out of the bidding on the knockout rounds

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung A50

What is the operating system?
Android

What is the version number of the operating system?
Newest operating system for A50

Can the bug be reproduced?
Yes just bid get knocked out stay on the bidding screen and bid again.

Additional comments:
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Frank Thomas medal 4977 Moderator
4 years 348 days ago (Last edited by Frank Thomas 4 years 348 days ago)
Thanks for reporting this and I'm sorry for the inconvenience it caused you. Can you explain more in detail how it happened, like did you tap the bid several times or something similar (as you wrote you lost 7 token instead of 1 for one impossible bid on round 11, or 10 for the 9 normal bids up to round 9 plus the impossible one for that matter).

Trying to reproduce that bug the bid button after loosing a knockout round was indeed showing green for me as well in the Android App but after a single tap on it the button just showed a loading animation and no bid went through and no token was deducted and since I didn't bid on both the other accounts the auction ended as intended after the time went out. So I'm curious what went different in our auctions that made you loose token.
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Andrej Stojanovski medal 5000
4 years 348 days ago (Last edited by Andrej Stojanovski 4 years 348 days ago)
Yes that is exactly how the bug happened, and I did click on it several times as I was waiting for the bid go end to see who won but at the end of the bid my tokens were taken away. Will i get my gold back?
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Andrej Stojanovski medal 5000
4 years 346 days ago

Frank
Thanks for reporting this and I'm sorry for the inconvenience it caused you. Can you explain more in detail how it happened, like did you tap the bid several times or something similar (as you wrote you lost 7 token instead of 1 for one impossible bid on round 11, or 10 for the 9 normal bids up to round 9 plus the impossible one for that matter).

Trying to reproduce that bug the bid button after loosing a knockout round was indeed showing green for me as well in the Android App but after a single tap on it the button just showed a loading animation and no bid went through and no token was deducted and since I didn't bid on both the other accounts the auction ended as intended after the time went out. So I'm curious what went different in our auctions that made you loose token.



Could I get some help please?
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Frank Thomas medal 4977 Moderator
4 years 346 days ago (Last edited by Frank Thomas 4 years 346 days ago)
Sorry Andrej, I'm only the messenger here and so far don't have an answer, but I forwarded the question about a refund to support.
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Kristine Del Rosario medal 5000
4 years 346 days ago
Hi Andrej,

I'm so sorry to hear this.

I have returned your 9 tokens. Aside from this, I have sent 6 tokens to make up for the inconveniences that this has caused you.
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Andrej Stojanovski medal 5000
4 years 345 days ago

Kristine
Hi Andrej,

I'm so sorry to hear this.

I have returned your 9 tokens. Aside from this, I have sent 6 tokens to make up for the inconveniences that this has caused you.



Thank you very much Kristine. 
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