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Forums > Global Forums (English) > Bugs

Solved
The Store Scam

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Maxi con H de Jirafa medal 5000
4 years 325 days ago
¿Qué has intentado hacer?
I bought 2.7 million dollars in the store offer for 1 token

¿Qué es lo que ocurrió?
They only gave me 400,000 dollars when I bought the offer

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Wi-fi

¿El error se produjo en la app, en PC o en ambos?
App

¿Cuál es el modelo de su dispositivo?
IPHONE 5S

¿Qué sistema operativo posee?
iOS

¿Cuál es el número de versión del sistema operativo?
12.4.4

¿Se puede reproducir el error?
I don't know, it's the first time that happens to me

Comentarios adicionales:
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Frank Thomas medal 4977 Moderator
4 years 322 days ago
Hello Maxi, I'm sorry to see you've encountered a problem with the shop. That's actually a new one to me, before it either works (most of the time) or provided no money at all. Anyway, I've escalated your issue to support so your balance can be corrected.
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José Trujillo medal 6083 Community Manager
4 years 322 days ago
Hi Maxi,

I'm so sorry for the inconveniences.

I have sent you the money and 1 tokens to make up for the inconveniences that this has caused you.
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