Matthew Piazza medal 5000 4 years 108 days ago
What did you try to do?
Didn't get them
What happened instead?
Nothing
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Note 8
What is the operating system?
Android
What is the version number of the operating system?
9
Can the bug be reproduced?
Not sure
Additional comments:
Gert Rose medal 5812 Super Mod 4 years 108 days ago
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please e-mail support@igpgames.com with the following information so we may award the Tokens manually:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Josh Curry medal 5000 4 years 104 days ago
Did you get a resolution?
I had the same issue yesterday.
Team:VA07
League: Supreme League
Order Number:GPA.3395-2698-4331-39354
Gert Rose medal 5812 Super Mod 4 years 104 days ago
Please follow the above instructions, Josh.
Josh Curry medal 5000 4 years 104 days ago
I have sent the appropriate email and received the automated email stating that it had been received and would be looked into. Still waiting a response.
José Trujillo medal 4898 
Community Manager 4 years 104 days ago
Hello,
Apologies for the delay, I just sent an internal note to the support agents. Hopefully they assist you in the following hours. Thank you very much! 🏎❤️
