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Cant load race mobile data

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medal 5000
4 years 285 days ago
Que vouliez-vous faire ?
Hi,
Since today morning using mobile (Android app) I'm unable to join the race.
I also cannot spectate any race (connection error).
Tryed with Wi-Fi and it work.
I hope you can fix this

Que s'est-il finalement passé ?
Reinstal and delete cache can't fix

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Mobile data

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
Xiaomi mi9t

Quel est le système d'exploitation ?
Android

Quel est le numéro de version de votre système d'exploitation ?
Android Q

Que vouliez-vous faire ?
Yes in join race

Commentaires supplémentaires :
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medal 6083 Community Manager
4 years 285 days ago
Hi Axel,

We don’t have any report with this scenario. If the problem is related to your mobile data network please contact to your provider. Before this, please try to load a video on YouTube with the full resolution to check if it loads properly. I’m waiting for your answers! Thank you. ??
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medal 5000
4 years 285 days ago (Last edited by Axel Fraisse 4 years 285 days ago)
Thank for the response, 

Yes my data work perfectly, I can see 1080p yt vidéo. 
I have the authorization of the xiaomi application, I tried a lot of things, but still "loading error"


Édit : I can watch in spectator some race works other no, still in 4G
Thank, 
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medal 5000
4 years 275 days ago
Axel
Thank for the response, 

Yes my data work perfectly, I can see 1080p yt vidéo. 
I have the authorization of the xiaomi application, I tried a lot of things, but still "loading error"


Édit : I can watch in spectator some race works other no, still in 4G
Thank, 

Hi @Alex
Are you still having trouble getting into the live race?
Let me know. Thank you
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