Benji Teo medal 5000 4 years 61 days ago (Last edited by
Benji Teo 4 years 61 days ago)
I bought a new driver using the buy now feature. The next day, the driver did not appear in my team. When I checked the driver under shortlist, he was under another team but I did not sell him.
Benji Teo medal 5000 4 years 61 days ago
What did you try to do?
I bought a new driver using the buy now feature.
What happened instead?
The next day, the driver did not appear in my team. When I checked the driver under shortlist, he was under another team but I did not sell him.
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Iphone 7
What is the operating system?
iOS
What is the version number of the operating system?
iOS 13
Can the bug be reproduced?
No
Additional comments:
Frank Thomas medal 5000 Moderator 4 years 61 days ago
Hello Benji, I've marked your post for support to look into. As the driver is in another team it's not likely to get her/him back and the cost will be refunded, though.
Frank Thomas medal 5000 Moderator 4 years 61 days ago
You're welcome, I hope this issue isn't putting too much of a damper on your fun and you'll find an even better driver for you.
I suppose the thread in Help is about the same driver as the one in bugs and thus I'll merge them.
Benji Teo medal 5000 4 years 58 days ago
Has anyone been able to look into this?
Frank Thomas medal 5000 Moderator 4 years 57 days ago
It looks like support hasn't reviewed it yet, I'll update the request. I'm sorry about that.
Bruno Brown medal 5000 4 years 57 days ago
Hi @Benji
May I have the driver ID/link?
So that we can investigate what happened and work on a solution
Benji Teo medal 5000 4 years 57 days ago (Last edited by
Benji Teo 4 years 57 days ago)
I’m sorry but how do I get the driver’s Id/link because I don’t remember the Drivers name.
Bruno Brown medal 5000 4 years 56 days ago
Hi
@Benji
Just click on the driver at the top right on this symbol
This screen will appear, just copy and paste . To post it here in response.
Benji Teo medal 5000 4 years 56 days ago
Is it possible for me to send the link even though I can’t ding the driver?
Bruno Brown medal 5000 4 years 56 days ago
H
@Benji
You bought two drivers with the buy option now.
One driver is this one,
Nathan Smith
The other driver is this one,
Dennis Rainer
This last one is the driver you're referring to.
I sent you the lost tokens, and tokens to make up for the inconvenience this caused you.
Guest