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Live viewer Don’t work

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Marco Ros
4 years 256 days ago

Wat probeerde je te doen?
Close app en straf over.

Wat gebeurde er in plaats daarvan?
Nothing

Deed het probleem zich voor terwijl je wifi of mobiele data gebruikte, of bij beide?
Wi-fi

Deed het probleem zich voor in de app, op PC of op beide?
App

Wat is het model van je toestel?
Iphone

Welk besturingssysteem?
iOS

Wat is de versie van het besturingssysteem?
13.3.1

Kan het probleem gereproduceerd worden?
live viewer does not work. hangs in connected to server

Bijkomende opmerkingen:

I have the same problem (1)

Community Manager
4 years 256 days ago

Hello,

Are you using the last version of the app? We released an update today.

Marco Ros
4 years 256 days ago

Yes. After the update the problems started

Community Manager
4 years 256 days ago

Hello,

What’s your iPhone model? Also, have you tried to clear cache?

Marco Ros
4 years 256 days ago

Iphone 11

No result after clearing the cache

Community Manager
4 years 256 days ago

Hello Marco,

Thank you for the information, I just asked to an engineer to check this issue. Apologies.

Marco Ros
4 years 256 days ago

Thanks José

Marco Ros
4 years 255 days ago

It’s working again ??

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