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Forums > Global Forums (English) > Bugs

Solved
Sponsor, Setup/Strategy pages blank (iOS 13.4)

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This thread is closed because it is solved.
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Ben Dover medal 5000
4 years 47 days ago (Last edited by Frank Thomas 4 years 44 days ago)
What did you try to do?
Set up new sponsor as mine have expired

What happened instead?
The page is blank every time since updating today

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone X

What is the operating system?
iOS

What is the version number of the operating system?
13.4

Can the bug be reproduced?
Same bug every time I try even after reboot

Additional comments:

Edit: Updated Thread title, Frank Thomas
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José Trujillo medal 5000 Community Manager
4 years 47 days ago
Hello,

What page is in blank? The sponsors page?
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Antony Pugh medal 5000
4 years 46 days ago
What did you try to do?
Brows to a car setup or strategy page

What happened instead?
It fully loads then disappears half the content. 

On strategy if I up or down on the wing/ride height (which is there) it all comes back

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 11 pro

What is the operating system?
iOS

What is the version number of the operating system?
13.4

Can the bug be reproduced?
Yes. Every time

Additional comments:
This also happens in safari browser not just the app
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José Trujillo medal 5000 Community Manager
4 years 46 days ago
Hello,

Are you using any iOS Beta version? Are you using an Ads Limiter?
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Antony Pugh medal 5000
4 years 45 days ago

José
Hello,

Are you using any iOS Beta version? Are you using an Ads Limiter?


I was. But ios13.4 is full release now.  Same issue.  


 No ad blockers.  

Same in app, safari and chrome
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José Trujillo medal 5000 Community Manager
4 years 44 days ago
Hello Antony,

You’re still using Beta software, 13.4 isn’t a live version. We already know that all the iOS beta version have problem loading our web side. This happens with most of the games and platform since Safari is very unstable on the Beta version.

Since this isn’t a bug I move the topic.
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Ben Dover medal 5000
4 years 44 days ago
Yes. I can’t add new sponsors
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José Trujillo medal 5000 Community Manager
4 years 44 days ago
Hello,

You’re using Beta software, 13.4 isn’t a live version. We already know that all the iOS beta version have problem loading our web side. This happens with most of the games and platform since Safari is very unstable on the Beta version.

Since this isn’t a bug I move the topic.
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Iain Shackleton medal 5423
4 years 44 days ago
What did you try to do?
Open either screen to set up race or update finances

What happened instead?
Screen went blank unable to choose options on either screens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Apple iPhone X

What is the operating system?
iOS

What is the version number of the operating system?
iOS 13.4

Can the bug be reproduced?
Always happens since latest iOS update

Additional comments:
I do have screenshots of bugged screen
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Frank Thomas medal 5000 Moderator
4 years 44 days ago
Hello Iain, thanks for reporting this. It would be nice if you could upload and post those screenshots. Also are you participating in the iOS beta or is it the official build released today?
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José Trujillo medal 5000 Community Manager
4 years 44 days ago
Hello,

This should be fixed now.
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Dazaster Price medal 5000
4 years 44 days ago
Hello iOS users,

For the people on iOS 13.4 released version, are you using dark mode at all when you experience this issue? If you deactivate it does the problem go away.

I think we have made changes for this anyway, but if you still have the issue can you at least try switching this to see if their is any difference
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Ben Dover medal 5000
4 years 43 days ago

José
Hello,

You’re using Beta software, 13.4 isn’t a live version. We already know that all the iOS beta version have problem loading our web side. This happens with most of the games and platform since Safari is very unstable on the Beta version.

Since this isn’t a bug I move the topic.


It’s funny. It worked absolutely fine until you updated your version of the game, yet your blaming iOS?

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José Trujillo medal 5000 Community Manager
4 years 43 days ago
Hello,

We already fixed this issue, it was an incompatibility between the last iOS version and some special effects in our page and tabs transitions.
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Antony Pugh medal 5000
4 years 43 days ago
All working.  Thanks. 
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