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Purchase gone wrong!

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medal 5000
4 years 185 days ago
27th April I purchased 85 tokens for £7.99 but my credit card has been debited £14.99.
Please either credit my card with £7 or increase my tokens by 95.
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medal 4958 Super Mod
4 years 185 days ago
Hello Chris,
I will flag this to support. 
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medal 5000
4 years 185 days ago
Hi @Chris

We're sorry you did not receive your tokens right away.

Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.

If the tokens still have not appeared, please e-mail support@igpgames.com with the following information so we may award the Tokens manually:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)

If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:

1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.

Regard
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medal 5000
4 years 184 days ago (Last edited by Chris Laming 4 years 184 days ago)
First of all it is my mistake;
1) I made the purchase and the tokens were added straight away,
2) I checked my credit card account and noticed a debit for £14.90 on the same day. I mistook this for the iGP purchase.
3) I have had no receipt from Google either on my Google account or by email
4) I am unable to view my credit card account to confirm whether the correct debit was made as a new security set up has been installed and it's not working!

I'm assuming the receipt etc may be delayed due to volumes of purchases through Google accounts, but that is a guess. If anything is wrong when I get access to my card account I'll be in touch, otherwise close this messge.
Apologies
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