Dave Watts medal 5072 4 years 178 days ago
What did you try to do?
Buy the special offer of 50 tokens plus 47.3m for 4.99
What happened instead?
It didn't turn up so I tried again and it wouldn't let me purchase, I took a screenshot of the message, also checked Google which is saying there is a purchase there
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Oppo Reno (Chinese manufacture)
What is the operating system?
Android
What is the version number of the operating system?
Latest
Can the bug be reproduced?
No can't be reproduced as I can't purchase again
Additional comments:
Connor Cooper medal 4927 Super Mod 4 years 178 days ago
Hello,
Sorry to hear about your problems with the purchase of tokens. Please write an e-mail to support@igpgames.com with the following:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name
(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
Dave Watts medal 5072 4 years 178 days ago
Thank you Connor, I have emailed the details over
Dave Watts medal 5072 4 years 177 days ago
I still haven't had a response on this, just the generic response saying that you had my email
José Trujillo medal 6083 
Community Manager 4 years 177 days ago
Hello Jeff,
The estimated response time is 24-30 hours. Please wait a bit more, I assure you that the support team will help you!
Yunus Unia Blunion medal 5836 4 years 177 days ago
Hi Jeff, I expedited your request. We normally respond to most requests within 24 hours. I apologize for the wait!
